SKN transfer fees using digibank by DBS application Dear valued customer, ,
In our effort to support more cashless transaction, effective 1 April 2020 transfer fees via Sistem Kliring Nasional (SKN) will be updated from IDR3,000 to IDR2,900 per transfer transaction. website
ANNOUNCEMENT Dear Valued Customer,
Due to Galungan Day 2020 , operational activities of PT Bank DBS Indonesia Denpasar Branch (the "Bank ") will be as follows:
Tuesday, 18 February 2020
The Bank is operating as usual
Wednesday, 19 February 2020
No bank activity (Bank closed)
Thursday, 20 February 2020
The Bank is operating as usual
PROCEDURE OF THE SERVICE AND SETTLEMENT OF CUSTOMER COMPLAINTS
With reference to applicable laws and regulations, please be informed that the Procedure for the Service and Settlement of Customer Complaint at PT Bank DBS Indonesia (“Bank ”) issued based on the principles of accessibility, independency, fairness, efficiency and effectiveness is as follows:
Procedure for the Submission of Complaint to the Bank
Customer visits the nearest branch of the Bank and submit the complaint to Relationship Manager/Customer Service Manager; or Customer contacts the Bank by telephone to submit the complaint through DBSI Customer Centre at 0804 1500 327 or 1500327 or +6221 29852800 (from outside Indonesia). Our Customer Centre is available 24 hours a day, seven days a week. Customer contacts the Bank via menu Live Chat in digibank by DBS Application. Verbal complaint shall be handled and settled within 5 (five) business days since complaint received date. If it takes more than 5 (five) business days to handle and settle the complaint, Bank shall inform customer to submit written complaint.
Written complaint: Confidentiality of Customer Data
To the Financial Service Authority; In the framework of complaint settlement; Required by the law and regulations; and/or Other party with approval from the respective customer. If Bank has made efforts to settle the complaint but customer cannot accept such settlement or the settlement process has exceeded the deadline as stated above, customer may proceed the complaint through Banking Mediation.
BANKING MEDIATION
Dispute is the complaint which has not yet achieved settlement agreement between Customer and Bank.
In terms of Customer declines the complaint response from Bank, Dispute Settlement can be carried out through or out of Court.
Out of Court dispute settlement can be done through:
Lembaga Alternatif Penyelesaian Sengketa (Alternative Dispute Settlement Institution). Otoritas Jasa Keuangan (Financial Service Authority) website.Otoritas Jasa Keuangan (OJK)Lembaga Alternatif Penyelesaian Sengketa , Customer may submit the request to OJK to facilitate Customer complaint settlement with following requirements:
agreement to choose the dispute settlement facilitated OJK; and agreement to obey and subject to the facilitation rules set by OJK.
