Effective on November 21st 2023, Mandiri e-Money card top up service will be deactivated. Do not worry, you can still use other Bayar & Beli feature for other necessities.
Make sure you are always using the latest digibank by DBS Application in AppStore and PlayStore to enjoy latest feature and service.
Starting from October 1, 2023, there will be a fee of Rp7,500 for each transaction for cash withdrawals abroad through the PLUS Network.
Hi, digibank Friends!
To optimize our banking services, digibank by DBS Application will undergo system maintenance. Do not worry! You can still do other banking activities that are not affected during maintenance process. Below are the features that cannot be used during maintenance process:
Maintence for feature no 1 – 5 will start on Saturday, 7 Oct’23 00:00 – 21.00 WIB
Maintenance for feature no 6 will start on Friday, 6 Oct’23 19:00 - Saturday, 7 Oct’23 21:00 WIB.
Apologize for the inconvenience.
Thank you for your understanding.
Effective on August, 12 2023, Internet banking service through desktop/web browsers has been deactivated.
All features and services can be accessed through the digibank by DBS Application
Download the app from the App Store or Play Store and make sure you turn on the auto-update feature to receive the latest features, products, and offers!
Starting from August 10, 2023, digibank by DBS Debit Card will be available in new design with contactless feature. Every new request will be provided with the new debit card.
Starting July 8, 2023, digibank applies 10x free transfer quota via Real-Time Online (RTOL) method in digibank by DBS Application for customers who have an average minimum balance of IDR5-50 million *.
Transfer methods |
Average balance |
Fee/transaction |
RTOL |
< IDR 5 million |
IDR 5,000 |
IDR 5 -< IDR 50 million |
IDR 5,000 for 11th transaction and forward |
|
>= IDR 50 million |
Free |
Don't worry you can still enjoy unlimited free transfers with BI-Fast method without average minimum balance.
*digibank balance is calculated from the average daily balance of all digibank products (savings, deposits, Maxi Savings, Bonds and Mutual Funds) on business day of previous month.
Starting 1 February 2023 there will be adjustments for Rekening Valas interest rates (AUD, SGD). Keep increasing your balance to gain the maximum interest.
Rekening Valas |
AUD |
0-<1,000 |
0.10% |
≥ 1,000 |
0.25% |
||
SGD |
0-<1,000 |
0.10% |
|
≥ 1,000 |
0.25% |
Hi,
Starting July 23 2022, digibank applies free transfers via Real-Time Online (RTOL), SKN and RTGS methods in digibank by DBS application for customers who have an average minimum balance of IDR 5 million*.
Transfer methods |
Average balance |
Fee/transaction |
RTOL, SKN, RTGS |
≥ IDR 5 million |
Free |
RTOL |
< IDR 5 million |
IDR 5,000 |
SKN |
< IDR 5 million |
IDR 2,900 |
RTGS |
< IDR 5 million |
IDR 20,000 |
For those of you who have an average balance below IDR 5 million, don't worry you can still enjoy free transfers with BI-Fast method.
Keep update your digibank application with the latest version in Appstore or Playstore because BI-Fast will be coming in August.
*digibank balance is calculated from the average daily balance of all digibank products (savings, deposits, Maxi Savings, Bonds and Mutual Funds) on business day of previous month.
Effective period: 28 April 2022
As of 28 April 2022, digibank Saving interest rate will be changed to 0%. Gain more by using Tabungan Maxi, with 3% rate p.a. & can be withdrawn anytime.
For more information, you can check here https://www.dbs.id/digibank/id/en/biaya-dan-limit.page
Happy New Year 2022! May happiness and peace be with you.
During New Year on December 31st 2021 -January 1st 2022, digibank by DBS will continue to operate normally to serve your banking needs.
Please keep in mind, towards the end of the year, fraud cases are rampant, don't be careless. Be aware of your banking transaction security.
Here are 8 important tips from digibank to keep your account safe:
Please contact DBSI Customer Centre if you find anything suspicious:
If you have passed the recommended upgrade date, on November 7th 2021 and still use the old version of digibank application, then you will not be able make transactions through the digibank by DBS application.
Let’s upgrade on Play Store or App Store now!
Thank you
Dear Valued Customer,
In accordance with Bank Indonesia's policy in supporting Emergency PPKM, there is a temporary adjustment of the maximum nominal value for cash withdrawals using Debit Card digibank through ATM machines to IDR 20 million per day during 12 July – 30 September 2021.For more information about limits, you can check here https://www.dbs.id/digibank/id/id/biaya-dan-limit.page
To support the convenience of your transactions with digibank by DBS. We would like to inform you to upgrade immediately to the latest version of digibank by DBS application on PlayStore or App Store now.
If you have passed the recommended upgrade date, on December 29th 2020 and still use the old version of digibank application, then you will not be able make transactions through the digibank by DBS application.
Let’s upgrade on Playstore or App Store now!Starting from November 28th 2020, you can only see your savings account transaction history in digibank by DBS application for the last 1 year.
Check e-Statement Tabungan in digibank by DBS application to see your detail transaction history.
How to access to DBSI 24 Hour DBSI Customer Centre
Customer can call to DBSI Customer Centre at 08041500327 or +6221 29852888 (from outside Indonesia). After language selection, there are several option menu that customer can choose :
If we have not received any input or you have exceeded the maximum allowed, you may choose following option menu to speak to Customer Service Officer by choosing menu :
Dear valued customer, ,
In our effort to support more cashless transaction, effective 1 April 2020 transfer fees via Sistem Kliring Nasional (SKN) will be updated from IDR3,000 to IDR2,900 per transfer transaction.
Transfer fees using digibank application will remain free if you maintain an average balance above IDR 1 million. Please refer to our website for more information regarding fees & charges that apply
Thank you for using digibank by DBS .
Warm regards,
digibank by DBS
Dear Valued Customer,
Due to Galungan Day 2020, operational activities of PT Bank DBS Indonesia Denpasar Branch (the "Bank") will be as follows:
Tuesday, 18 February 2020
The Bank is operating as usual
Wednesday, 19 February 2020
No bank activity (Bank closed)
Thursday, 20 February 2020
The Bank is operating as usual
With reference to applicable laws and regulations, please be informed that the Procedure for the Service and Settlement of Customer Complaint at PT Bank DBS Indonesia (“Bank”) issued based on the principles of accessibility, independency, fairness, efficiency and effectiveness is as follows:
Procedure for the Submission of Complaint to the Bank
The submission of complaint to the Bank can only be done by customer or customer’s representative acting for and on behalf of customer. Customer may submit complaint to the Bank through several methods as follows:
Verbal complaint shall be handled and settled within 5 (five) business days since complaint received date. If it takes more than 5 (five) business days to handle and settle the complaint, Bank shall inform customer to submit written complaint.
Confidentiality of Customer Data
Bank shall maintain data confidentiality of customer, who submits complaint, from any party, except:
If Bank has made efforts to settle the complaint but customer cannot accept such settlement or the settlement process has exceeded the deadline as stated above, customer may proceed the complaint through Banking Mediation.
In terms of Customer declines the complaint response from Bank, Dispute Settlement can be carried out through or out of Court.
Out of Court dispute settlement can be done through:
The submission of the dispute settlement by a customer is addressed to:
The Chairman of the Board of Commissioners of the Financial Service Authority
Attn. Consumer Education and Protection Sector
Menara Radius Prawiro – 2nd Floor
Bank Indonesia Office Complex
Jl. M.H. Thamrin No. 2
Jakarta 10350
with a copy to the Bank.
Phone - 0804 1500 327 or +6221 29852888 (from outside Indonesia)
Business Hour at 09.00 AM - 17.00 PM