As Eid al-Fitr approaches, the risk of scams tends to increase. Stay alert and recognize common fraud schemes so your special moments remain safe.
Fraud Schemes | Safety Tips |
|---|---|
Impersonating a family member by sending messages or making calls and urgently asking for money transfers. | Do not rush to transfer funds without verifying through another channel. |
Posing as a courier by sending fake tracking links or requesting additional payments. | Use official marketplaces, applications or channels when making transactions and ignore suspicious links. |
Sending suspicious links related to Eid promotions, THR bonuses or special gift. | Activate transaction notifications on your mobile banking app and ignore suspicious links. |
Requesting OTP, PIN, CVV or Password under the pretext of account verification. | Never share personal or banking information with anyone, including those claiming to represent DBS Bank. |
Sending apk. files disguised as digital Eid greeting cards to deceive victims. | Do not open or download suspicious digital greeting files, especially those in .apk format. |
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: [email protected]
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
