Have you suddenly received an email or SMS with an OTP without initiating a transaction? Be cautious, as this could be a scam designed to steal your personal data! Learn about the tactics used and how to protect yourself.
Scam Tactics:
- Sending OTPs or links via SMS/email.
- Posing as bank representatives, claiming suspicious transactions.
- Pressuring you to disclose your OTP, PIN, CVV, and other card details.
Safety Tips to Avoid Scams:
- Ignore links from unknown messages or emails.
- Contact the official DBSI Customer Centre using the number on the back of your debit or credit card.
- Immediately end any suspicious phone calls and never provide your OTP, PIN, CVV, or card data to anyone, including those claiming to represent the Bank.
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: [email protected]
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
