You can see steps below to block and replace card:
How to Block and Replaced Card
Step 1
Enter username and password on digibank app
Step 2
Click icon ‘digibot’ on top right corner
Step 3
To block and replace card, type “Blokirkartukredit”. Then, type the card category “KartuKredit” and choose card that you want to blocked
Step 4
After choosed the card, type reason why you need to block and replace the card “Hilang/Dicuri/KartuTertelan di Mesin ATM”. Read Statement about Block Card carefully. Click “di sini” for T&C. Then, choose “Setuju”
Step 5
Yey! Your card already blocked. After that, read Statement about Replace Card. Choose “Ya” if you agree to replace your card
Step 6
After choosed “Ya”, card will be delivered to your valid address in 14 Days. If no other card that you need to blocked, choose “Tidak” to end conversation