Beware of SIM Swap

Fraudulent activity by taking over your cellphone number for data theft. Fraudsters will usually ask for the replacement of your SIM card from your mobile network operator, which will be processed by asking for credential information such as ID card numbers and family cards. If the fraudster succeeds in requesting a replacement for your SIM card, your cellphone number will be taken over by the fraudster and all access to your cellphone number will be lost.

Your cellphone will lose its signal so that it cannot receive transaction notifications and there is no access to all accounts registered with your cellphone number.

1. Never give your credential information such as KTP number, family card, and other data to anyone
2. Always keep your personal data confidential.
   PT Bank DBS Indonesia never calls to ask for personal data such as Password, PIN, OTP, and CVV. DBSI Customer Centre number 0804 1500 327 and 1500 327 are solely for receiving incoming calls. If there are parties on behalf of PT Bank DBS Indonesia to request such data, please ignore them and immediately contact DBSI Customer Centre.
3. If your cellphone suddenly cannot receive phone calls, SMS, and data, then immediately report it to the mobile network operator to ensure that it is not caused by SIM card replacement by an irresponsible party.
4. If there is any indication of SIM card takeover by an unauthorized party, immediately report it to PT Bank DBS Indonesia by calling 0804 1500 327 or +6221 29852888 (from outside Indonesia) to block bank accounts & cards to avoid misuse.