Important Announcement

 

Temporary Closing Schedule Transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”)

 

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”) product.

 

Date

Transaction Type

NAV Date

Settlement Date

28 Sep 2021

Purchase

28 Sep 2021

28 Sep 2021

28 Sep 2021

Switching

28 Sep 2021

28 Sep 2021

28 Sep 2021

Redemption

28 Sep 2021

5 Oktober 2021

29 Sep – 7 Oct 2021

All Transaction type

Temporary Closed

8 Oct

All Transaction type

Transaction proceeds as usual

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from October 1 until October 7, 2021 to celebrate the National Day of the People's Republic of China thus that MAGOLD portfolios cannot accept Redemption, Switching, nor Purchase (subscription) during the period.

 

This applicable for transaction channel & all Selling agents.

 

Herewith we attached a notice advertisement that has been published by PT Manulife Aset Manajemen Indonesia as a reference.

 

Thank you.

PT Bank DBS Indonesia

 

BANK DBS INDONESIA SYSTEM ENHANCEMENT

We would like to inform you that Bank DBS Indonesia ("DBS Bank") will have system enhancement activities on Sunday, 18 July 2021 from 12 to 6.30 a.m. JKT Time.

During the downtime period, customer will not be able to access or perform transaction through digibank Application by DBS, DBS Bank’s ATM or other bank’s ATM and also cannot do transaction using DBS Treasures Visa Platinum Debit Card/ DBS Treasures Private Client Visa Platinum Debit Card/ DBS GPN Debit Card.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327.

 

Change of DBS Debit card cash withdrawal limit

In accordance with Undang-Undang No. 23 of 1999 and Bank Indonesia Regulation No. 22/7/PBI/2020 and Bank Indonesia Circular No. 17/51/DKSP, the temporary adjustment of the maximum nominal value of funds for cash withdrawals through ATM machines is as follows:

  1. Increase the maximum nominal value of funds for withdrawals through ATM machines from IDR15,000,000 (fifteen million Rupiah) to IDR20,000,000 (twenty million Rupiah) per account within 1 (one) day for ATMs with using chip technology.

  2. Adjustment of the maximum nominal value of funds for cash withdrawals through ATM machines is valid from temporarily 12 July 2021 to 30 September 2021.

    Transaction Type

    Debit Card DBS GPN

    Debit Card DBS Visa Platinum

    Debit Card DBS Treasures Visa Platinum

    Debit Card Treasures Private Client VISA Platinum

    Per Day

    Per Day

    Per Day

    Per Day

    Cash Withdrawals at ATMs with chip technology

    Maximum per account*

    IDR20,000,000

    IDR20,000,000

    IDR20,000,000

    IDR20,000,000

    Maximum per card**

    IDR20,000,000

    IDR25,000,000

    IDR50,000,000

    IDR100,000,000

    * The maximum limit for cash withdrawals and interbank transfers refers to the applicable Bank Indonesia regulations. If one account is connected to more than one DBS Debit Card, the maximum transaction limit will be accumulated.
    ** Only valid if the Customer has more than one account connected to the DBS Debit Card.

As for cash withdrawals through ATM machines that use magnetic stripe technology still cannot be done to protect Bank DBS Indonesia Customers from data theft (skimming) by irresponsible parties.

Please see below locations of DBS Indonesia ATM:

ATM

Location

ATM DBS Tower

DBS Bank Tower, Lobby Floor Ciputra World 1 Jl. Prof. Dr. Satrio Kav. 3 - 5 Jakarta 12940

Tel: +62-21-2988-5000

Fax: +62-21-2988-5498

ATM DBSI Ir. Juanda

Jl. Ir. H Juanda No.23-24 Kebon Kelapa, Gambir Jakarta Pusat 10120

10120

Tel: +62-21-30432400

Fax: +62-21-3820865

ATM DBSI Kelapa Gading

Ruko Kelapa Gading Komplek Inkopal Blok C No. 1 - 3 Jl. Boulevard Barat, Kelapa Gading Jakarta Utara

14240

Tel: +62-021–30482800

Fax: +62-21-2453 5789

ATM DBSI Kemang Raya

Jl Kemang Raya no 2, Jakarta Selatan

12730

Tel: +62-21-30051750 / 3005179

Fax: +62-21-6231 1301

ATM DBSi Palembang

Jln. Letkol Iskandar No. 761 unit 3-4 Palembang, Sumatera Selatan 30124

Tel: +62-711 361899

Fax: +62-711 377855

ATM DBSI Puri

Komplek Ruko Grand Puri Niaga Blok K6 No. 1C & 1D Kembangan Jakarta Barat, 11610

11610

Tel: +62-21-5835 3337

Fax: +62-21-5835 3557

Bank DBS Indonesia Kemayoran

Gedung Citra Tower, Jalan Benyamin Suaeb, Kav A6, Kemayoran Jakarta 10630

10630

Tel: +62216542499

Fax: +62216542466

DBSI Balikpapan

Jl Jend. Sudirman No. 347 Balikpapan Kalimantan Timur

76114

Tel: +62-542 441944

Fax: +62-542 441940

DBSI Bandung Djuanda

Jl. Ir. Juanda No. 7-9 Bandung 40116

40116

Tel: +62-22-3000-3700

Fax: +62-22-426 1130

DBSI Bandung Jawa

Jl. Jawa No. 1 Bandung Jawa Barat

40117

Tel: +6222-3002 3500

Fax: +62-22-423 2883

DBSI Bumi Serpong Damai

Komplek Ruko Bidex, Blok C No. 5-6, Jl. Pahlawan Seribu, Serpong, Tangerang Selatan, Banten

15318

Tel: +62-21-537 5505

Fax: +62-21-537 5436

DBSI Capital Place

Gedung Capital Place, 16th Floor Jl. Jend. Gatot Subroto Kav. 18 Jakarta 12710

Jakarta 12710

Tel: +62-21-3118-3688

Fax: +62-21-3118-3699

DBSI Denpasar

Jl Teuku Umar No 10 Blok A1-A3 Denpasar

80114

Tel: +62-361-3010400

Fax: +62-361-224 221

DBSI Makassar

Jl. Haji Bau No. 36

90125

Tel: +62-411-879 279

Fax: +62-411-879 280

DBSI Manado

Kawasan Ruko Megamas Blok 1 C1 No 1 Jl. Piere Tendean Kota Manado 95111

95111

Tel: +62-431-6002700

Fax: +62-431-859 880

DBSI Mangga Dua

Mangga Dua Square, Blok H Nomor 8 & 9, Jl. Gunung Sahari Raya , Jakarta Utara - 14430

14430

Tel: +62-21-30051750/30051793

Fax: +62-21-6231 1301

DBSI Medan Diponegoro

West Plaza Building, Ground Floor, Jl. Diponegoro No. 16 Medan, Sumatera Utara 20112

20112

Tel: +62-061-452 7011

Fax: +62-61-452 7611

DBSI Medan Imam Bonjol

Jl. Imam Bonjol No. 26 A Medan, Sumatera Utara 20152

Tel: +62-61-30014900

Fax: +62-61-414 5488

DBSI Pantai Indah Kapuk

Ruko Metro Broadway Blok 8CA, Jalan Pantai Indah Utara 2

14460

Tel: +62-21-3049 5288

Fax: +62-21-3049 5299

DBSI Pekanbaru

Jl. Jend Sudirman No. 174 D-E, Pekanbaru

28282

Tel: +62-761–9000100

Fax: +62-761-839 188

DBSI Permata Hijau

Kantor Emerald No. 23 - 24, Grand Itc Permata Hijau, Jl. Letjen Soepono, Arteri Permata Hijau

12210

Tel: +62-21-5366 4471

Fax: +62-21-5366 4470

DBSI Pluit

DBSI Pluit, Ruko Pluit Village Blok MG No. 40 - 41, Jl Pluit Indah Raya, Pluit ,Jakarta Utara 14450

14450

Tel: +62-21-30450450

Fax: +62-21-6683769

DBSI Pontianak

DBSI Pontianak, Jl. Ahmad Yani No.32 A-B Pontianak, Kalimantan Barat 78121

78121

Tel: +62-561-745 300

Fax: +62-561-745 505

DBSI Samarinda

Jalan Awang Long No. 22, Samarinda

75121

Tel: +62-541-746 288

Fax: +62-541-746 658

DBSI Semarang

Jl. Pandanaran 46 Semarang

50134

Tel: +62-24-3300 8200

Fax: +62-24-845 6719, 845 5009

DBSI Solo

Jl. Slamet Riyadi No.73, B-D, Surakarta

57112

Tel: +62-271 3006600

Fax: +62271-2937508

DBSI Surabaya Galaxy

Ruko Mega Galaxy, Jl.Kertajaya Indah Timur 14C No 1 & 2 Surabaya Jawa Timur 60116

60116

Tel: +62-31-5912778

Fax: +62-31-5912779

DBSI Surabaya Pemuda

Jl. Pemuda No.54 Embong Kaliasin Genteng Kota SBY Jawa Timur 60271 Indonesia

Tel: +62-31-600 10900

Fax: +62-31-531 0277

DBSI Surabaya Sungkono

Jl. Mayjen Sungkono 91 Surabaya, Jawa Timur 60189

60189

Tel: +62-31-6003 9299

Fax: +62-31-6003 9277

DBSI Tomang

Total Building, Ground Floor, Jl. Letjen S. Parman Kav. 106A, Tomang

11440

Tel: +62-21-2556 6255

Fax: +62-21-2556 6222

Treasures Centre at Pondok Indah

Jl. Sultan Iskandar Muda Kav V-Ta, Pondok Indah, Jakarta 12310

Tel: +62-21–30488900

Fax: +62-21-2758-6698

 

Announcement Cheque/Current Stamp Duty

In accordance with Law No. 10 of 2020 concerning Stamp Duty, please see below adjustment to the Stamp Duty rate:

  • As of January 1, 2021, the applicable Stamp Duty is one tariff, which is Rp. 10.000,-

  • The remaining Rp3.000,- and Rp6.000,- stamps can still be used until December 31, 2021, provided that the affixed stamp duty on the Document is at least Rp9.000,-

  • Monthly Account Statement/ Movement of Account Balance will not be subject to Stamp Duty.

In accordance with the Regulation of the Director General of Taxes No. PER-01/PJ/2021 concerning Procedures for Settlement of the Difference of Less Stamp Duty Payable on Documents in the form of Checks and Bilyet Giro and Circular Letter of the Director General of Taxes No. SE-01/PJ/2021 concerning Instructions for Applying Stamp Proof of Payment of the Difference of Less Stamp Duty as of January 8, 2021, for Checks and Bilyet Giro, the following conditions apply:

  1. Old Checkbooks and Bilyet Giro with Stamp Duty of Rp3.000,- per sheet can still be used for transactions and the fee rate per book is fixed at Rp125.000,-

  2. Checks and Bilyet Giro that still carry a Stamp Duty of Rp3.000,- per sheet can still be used whether withdrawn from the Branch or clearing from other banks:

    • Customers not to add stamp duty on the Cheques and Bilyet Giro sheets to settle the shortage of Stamp Duty on the Checks and Bilyet Giro.

    • For Checks and Bilyet Giro that are already in circulation, the shortage of Stamp Duty of Rp7.000,- per sheet will be debited from the Customer's account at the time of withdrawal*, then deposited by the Bank to the State Treasury.

    • The Customer is required to ensure that the funds available in the Account are sufficient for the payment of the Check and Bilyet Giro process and the settlement of Stamp Duty.

  3. To order new Check and Bilyet Giro book with Stamp Duty of Rp10.000,- per sheet, a fee per book of Rp300.000,- will be charged.

The Bank will debit the accumulated shortage of Stamp Duty of Rp7.000,- per sheet on the Checks and Bilyet Giro that have been cleared from Customer's account for the period January - June 2021 starting 1 July 2021. Going forward, Bank will debit shortage of Stamp Duty per withdrawal transaction.

 

Montlhly Statement Delivery Notification

Dear Valued Customer,

We would like to inform you that the process of delivering your monthly statement will experience delays due to Eid Mubarak 1442 H public holiday and mass leave in Indonesia.

We provide e-Statement facility where you can access your e-Statement fast, easy and safe. e-Statement can be accessed through digibank by DBS application or delivered directly to your registered email address and password protected.

For e-Statement delivery to your email address (in following month), you can perform e-Statement registration through DBSI Customer Centre at   1500 327 or +6221 298 52800 (from overseas) during operational hours from 7 a.m. to 8 p.m.

Please ensure that your registered email address and handphone number in Bank DBS Indonesia is updated to perform e-Statement and digibank application by DBS registration. For email address and handphone number registration and/or updates, please contact your Relationship Manager.

 

Dear Valued Customers,

Thank you for your continuous support and trust towards PT Bank DBS Indonesia  ("Bank").

We would like to inform you that effective April 2021 there will be a change of Term Deposit Confirmation delivery method which will follow the previous customer mailing preference below:

  • For the Customers who use the digital mail or email delivery method, the Term Deposit Confirmation delivery will follow the delivery method to Customers’ email address that has been registered in the Bank's system which is also used for the recipients of Monthly Statement.

  • For the Customers who use the printed mail method, the Deposit Confirmation delivery will follow the delivery method to Customers’ designated address that has been registered in the Bank system which is also used for sending Monthly Statements.

  • For the safety and to give ease of accessing correspondence from the Bank, Customers are able to register or update the email address through the nearest DBSI branch office or contact their respective Treasures Relationship Manager.

For further information, please call DBSI Customer Centre 1500 327 or contact your Relationship Manager and he/she will be more than happy to help you.

We thank you for your attention.

 

DBSI Kemang Branch office is temporarily closed

Dear valued Customer, due to the flood disaster that occurred in the Greater Jakarta area on February 20th, 2021 and it has affected the office location of Bank DBS Indonesia (“DBS Bank”) Kemang Branch, we regret to inform you that DBS Bank Kemang branch has not been able to operate until further Notice.
You are able to access this page anytime to get the latest information about the operational activities of the DBS Bank Kemang branch.
Thank you.
PT Bank DBS Indonesia
 

Announcement of Tariff & Charges Changes, Termination of US Dollar Bank Draft, Change of Stamp Duty Fees, and Interest Rates Adjustment

Dear valued customers,
Effective on 01 January 2021, there are changes in Tariff & Charges, termination of US Dollar bank draft, along with the adjustments of interest rates as follow:

  1. Changes in Tariff and Charges

    Monthly combined statement will be automatically delivered to the Customer’s registered email address with Bank (e-Statement) and fees will be applied for printed monthly combined statement and delivery to overseas address. Bank will also impose a fee on inactive (“dormant”) accounts.




    Information:

    • Account status can be seen in the Customer's monthly combined statement.

    • The account status becomes inactive (“dormant”) if there is no debit transaction in the Customer's account for 6 (six) consecutive months for the Current Account or for 12 (twelve) consecutive months for the Savings Account.

    • Activation of an inactive (“dormant”) account can be done as follow:
      • Conduct debit transactions in inactive account through Teller at Bank Branch Offices, or
      • Contact your Relationship Manager

    • See the sample of inactive (“dormant”) account cost calculation here.

  2. Termination of US Dollar Bank Draft
    The Bank Draft issuance service in US Dollar is no longer available.

  3. Adjustments of Savings Account & Current Account Interest Rates
    • Local Currency
    • Foreign Currencies

  4. Adjustment of Tabungan Maxi Interest Rate with the progressive method
  5. Changes of stamp duty tariff and terms of use

    • Change of stamp duty tariff to IDR 10,000 for documents with a nominal value of more than IDR 5,000,000

    • Existing stamp duties can be used until 01 January 2022 with a minimum total stamp tariff of IDR 9,000



For more information, please contact your Relationship Manager.



 Reduction of Bank Indonesia-Real Time Gross Settlement Service Fees

Dear Valued Customer,

In order to support the national economic recovery program, in accordance with Bank Indonesia Circular Letter No. 22/913/DPSP/Adm regarding Reduction of BI-RTGS Service Fees; we hereby inform you that effective per 1 December 2020 until further notice there is a change in the regulation in relation to the reduction of the maximum fee for fund transfers through BI-RTGS (Bank Indonesia-Real Time Gross Settlement) as follows:



For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).


 
Sunter Sub Branch Office will be relocated
 

Dear Valued Customer,

Please be informed that effective on 23rd November 2020 PT Bank DBS Indonesia (“Bank DBS Indonesia”) Sunter Sub Branch Office will be relocated to the new following address:

Bank DBS Indonesia Kemayoran Sub Branch Office

Gedung Citra Tower, Jalan Benyamin Suaeb, Kav A6,

Kemayoran, Jakarta 10630

We are committed to always provide better service to you. Should you require any further assistance, please contact your Relationship Manager or DBSI Customer Centre at 1500 327.

Your attention and cooperation are highly appreciated.

Consumer Banking Group

PT Bank DBS Indonesia


 
Notification of Interest Rate Adjustment and Terms & Conditions for digibank Rekening Valas.
 
Effective on October 9th 2020, there is an adjustment of interest rate for the rupiah currency to 0% and updates to the Terms & Conditions for digibank Rekening Valas, which can be seen here

 
Changes in DBS Treasures Tariff and Charges

Hereby, we would like to inform you that effective on 19 October 2020, there will be changes on DBS Treasures tariff and charges for transaction at Bank DBS Indonesia branch as follow:

For the convenience in doing fund transfer transaction at anywhere and anytime, use digibank by DBS application and enjoy free fund transfer to all banks in Indonesia by using the application.

Click here for other digibank by DBS application features

Should you don’t have digibank application by DBS, download it now through App Store or Play Store and register by using your DBS Debit Card.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).


 
All Bank DBS Indonesia branches are back into operation
 
All Bank DBS Indonesia branches that were temporary closed, are back into operation effective on 27th of July 2020, as follow:
 

City

Bank DBS Indonesia Branch

Jakarta

·     Bank DBS Capital Place branch

·     Bank DBS Kemang branch

·     Bank DBS Mangga Dua branch

·     Bank DBS Permata Hijau branch

·     Bank DBS Pluit branch

·     Bank DBS Puri Indah branch

·     Bank DBS Sunter branch

Bandung

·     Bank DBS Bandung Dago branch

Medan

·     Bank DBS Medan Diponegoro branch

Surabaya

·     Bank DBS Surabaya Galaxy branch

·     Bank DBS Surabaya Sungkono branch

 
Bank DBS Indonesia branches operate with limited operational hours which is at 9AM – 2.30 PM (local time) and updated cut off time for following transaction:

Type of transaction

Cut-off time

(Indonesia Western Standard Time)

Remark

Cheque clearing

10.30 a.m (applied for Bank DBS BSD branch)

11 a.m (applied for all Bank DBS Indonesia branches in Jakarta, Bandung, Medan and Surabaya)

For Bank DBS Indonesia branches in other cities, follow the provisions of BI in respective city

Fund transfer through National Clearing System

12 a.m

Applied for all Bank DBS Indonesia branches. The cut off time follows Indonesia Western Standard Time (WIB)

 

Fund transfer through Real Time Gross System

13 p.m

Outward Telegraphic Transfer

12 p.m

 
The Customer is able to use Authorization for Telephone Instruction facility* for transactions including foreign currency deposit, investment purchase, mutual funds, and bonds products while you are still enjoying valuable time with your loved ones.
On top of it, enjoy digital banking facility through digibank by DBS anytime anywhere for transactions including:
For further info, contact your Relationship Manager
Note:
* To register, please fulfill document for Authorization for Telephone Instruction attached and contact your Relationship Manager or nearest DBS branch for document submission.

 

Important Announcement

 

Some DBS branches are Temporarily Closed & Updated Branch Operational hours

To support Government in preventing COVID-19 pandemic spread, Bank DBS Indonesia close some of DBS Indonesia branches in Jakarta, Bandung, Medan and Surabaya temporarily effective on 1 April 2020, as follow:

City

Bank DBS Indonesia branch

Jakarta

  • DBS Sunter branch
  • DBS Puri Indah branch
  • DBS Capital Place branch
  • DBS Mangga Dua Square branch
  • DBS Kemang branch
  • DBS Pluit branch
  • DBS Permata Hijau branch

Bandung

  • DBS Bandung Dago branch

Medan

  • DBS Medan Diponegoro branch

Surabaya

  • DBS Surabaya Galaxy branch
  • DBS Surabaya Sungkono branch

 

For customer who has Safe Deposit Box (SDB) facility is still able to access its SDB at business day from 10a.m to 1p.m (Indonesia Western Standard Time (WIB)) by making prior appointment through DBSI Customer Centre 1500 327 or Relationship Manager. Appointment must be made at least 1 working day before & during Bank operational hours.

For other Bank DBS Indonesia branches in Jakarta, Bandung, Medan, Surabaya and other cities, still operate with limited operational hours which is at 9AM – 2.30 PM (local time) and updated cut off time for following transaction:

Type of transaction

Cut-off time
(Indonesia Western Standard Time)

Remark

Cheque clearing

09.30 a.m (applied for DBS BSD branch)
10 a.m (applied for all DBS Indonesia branches in Jakarta, Bandung, Medan and Surabaya)

For DBS Indonesia branches in other cities, follow the provisions of BI in respective city

Fund transfer through National Clearing System

11 a.m

Applied for all DBS Indonesia branches. The cut off time follows Indonesia Western Standard Time (WIB)

Fund transfer through Real Time Gross System

12 p.m

Outward Telegraphic Transfer

12 p.m

Overbooking Reksus

2.30 p.m



Following are Bank DBS Indonesia branches in Jakarta, Medan and Surabaya that still operate:

 

City

Bank DBS Indonesia branch

Jakarta

  • DBS BSD branch
  • DBS Pantai Indah Kapuk branch
  • DBS Tower branch
  • DBS Pondok Indah branch
  • DBS Juanda branch
  • DBS Tomang branch
  • DBS Kelapa Gading branch

Bandung

  • DBS Bandung Jawa branch

Medan

  • DBS Medan Imam Bonjol branch

Surabaya

  • DBS Surabaya Pemuda branch


Customer is able to use Authorization for Telephone Instruction facility* for transactions including foreign currency deposit, investment purchase, mutual funds, and bonds products while you are still enjoying valuable time with your loved ones.

On top of it, enjoy digital banking facility through digibank by DBS anytime anywhere for transactions including:

For further info, contact your Relationship Manager

Note:

* To register, please fulfill Authorization for Telephone Instruction (Authorization for Telephone Instruction attached) and contact your Relationship Manager or nearest DBS branch for form submission.


 

 

Announcement for Interest CASA adjustment 01 July 2020

Here with we inform You that effective from 1 July 2020, the interest rate for Your AUD and USD Saving Accounts have changed. Increase Your balance to get the maximum interest. Please see the following information for the interest rate of AUD and USD Saving Accounts

 


 

How to access to DBSI 24 Hour DBSI Customer Centre            

Customer can call to DBSI Customer Centre at 1500327 or +6221 298 52800  (from outside Indonesia) and to speak to Customer Service Officer, please press 1 after language selection


 

Temporary Changes for Service Time of DBSI Customer Centre 1500327 or +622129852800 (from outside Indonesia)

Dear Valued Customer,

As our support for the Government’s appeal to control the spread of the COVID-19 pandemic, effective on May 16th, 2020, Bank DBS Indonesia has temporarily changed the DBSI Customer Service hour from 24 hours to 07.00 AM until 08.00 PM.

24-hour services only apply to service related for card lost reporting, card blocking and card misappropriation, both debit and credit cards.

For any other services after the service hours mentioned above can be done thru live chat at digibank by DBS Application. Customer still can access other banking needs thru digibank by DBS Application.

Warm regards,
PT Bank DBS Indonesia


 

Changes in Monthly Stamp Duty Fee

Dear Valued Customer,

Hereby we inform that effective 31 Mar 20 stamp duty fees for Combine Statement have changed.


Stamp duty will only be charged if:

  • The total balance of all customer Current Accounts ≥ Rp250.000,- will be charged stamp duty fee of Rp3.000.-
  • The total balance of all customer Current accounts ≥ Rp1.000.000,- will be charged stamp duty fee of Rp6.000,-
  • Stamp duty will be charged 1 time at the end of each month to 1 Current account
  • If the total balance of all customer Current accounts is < Rp250.000,- then there will be no monthly stamp duty

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327

 


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The London Inter-bank Offered Rate (“LIBOR”) 


The London Inter-bank Offered Rate (“LIBOR”) is expected to be discontinued by 31 December 2021. PT Bank DBS Indonesia is currently working closely with local authorities and industry participants to enable a seamless transition for its clients.

Clients who hold investment products that may be impacted will be contacted progressively.

To understand more about click here.


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Changes in Fee of Fund Transfer through Bank Indonesia National Clearing System

Dear Valued Customer,

As part of our support to prevent the spread of Covid-19, we encourage customers to utilize non-cash transactions following the regulations from the Board Member of Governor regulation No. 21/12/PADG/2019 regarding Management of Fund Transfers and Scheduled Clearing by Bank Indonesia. We would like to inform the new regulation for reduction on the fee of fund transfer through Bank Indonesia National Clearing System that will be effective from 1st April 2020 until 31st December 2020 as follow:


Provision

Current provision

New provision

Fund Transfer Fee

IDR3,500 (three thousand five hundred Rupiah)

IDR2,900 (two thousand nine hundred Rupiah)

BI Charged to Bank

IDR600 (six hundred Rupiah)

IDR1 (one Rupiah)

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

 


Dear Valued Customer,

due to the flood condition that occurred in the Greater Jakarta area; today, 25th February 2020 we regret to inform you that PT Bank DBS Indonesia Mangga Dua Square and Sunter branches are unable to operate. Kindly visit our other branches.

You are able to access this page every day to get the latest information about the operational activities of the DBS Bank Sunter and Mangga Dua Square branch, or call DBSI Customer Centre 1500327.

Thank you.
PT Bank DBS Indonesia


Announcement related to Receiving Renminbi Banknotes

Dear Valued Customer,

Effective from April 1st, 2020, PT Bank DBS Indonesia will not be accepting Renminbi/CNY bank notes for deposit transactions, withdrawal transactions, and other transactions in all existing branches.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327.


Special Day Galungan 2020

Dear Valued Customer,

Due to Galungan Day 2020, operational activities of PT Bank DBS Indonesia Denpasar Branch (the "Bank") will be as follows:

Tuesday, 18 February 2020
The Bank is operating as usual

Wednesday, 19 February 2020
No bank activity (Bank closed)

Thursday, 20 February 2020
The Bank is operating as usual


digibank Deposit Early-Break Penalty Fee Changes

Effective on 11 April 2020, early-break penalty fee for deposit placement through digibank by DBS* are as follow: 

  • IDR 250,000 for deposit < IDR 50,000,000
  • 0,5% from deposit balance for deposit amount >= IDR 50,000,000

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327

 

*Upon digibank early-break deposit instruction, fund will be transferred to customers’ account on the same day including on weekend

  Customer can perform digibank deposit early-break instruction maximum 2 business days before the deposit maturity date


Announcements for Changes to the Savings and Current Account Interest Calculation Method and Changes in Foreign Currency Savings Interest

Dear valued customer,

Hereby we inform that effective March 1, 2020, the interest calculation method for your savings and current accounts, as well as the interest rates for foreign currency savings and current accounts will change

Continue to increase your balance to get the maximum interest rate. Here we submit an example of the calculation of savings and current accounts interest rates, as well as interest rates on savings and current accounts in foreign currencies that will apply:

Example of new interest calculation:

End of day balance for Regular Savings Account customer Rp 1,000,000,000, then the calculation of interest on Regular Savings Account for 1 day are as follows:

Foreign currencies Savings and Current accounts interest rate that will apply

Thank you.
PT Bank DBS Indonesia


DBS Treasures Private Client Monthly Service Charge

Effective on January 14, 2020, DBS Treasures Private Client monthly service charge will be applied. Monthly service charge will be charged if customer’s monthly average balance is below minimum requirement determined by Bank DBS Indonesia and will be charged on quarterly basis


Segmentation

Minimum monthly total average relationship balance

Monthly Service Charge


DBS Treasures Private Client

IDR10,000,000,000.- (ten billion Rupiah) or equivalent in other foreign currency

IDR500,000.- (five hundred thousand Rupiah) or equivalent in other foreign currency

Kindly contact your Relationship Manager for further information. We shall be more than happy to serve you for any inquires and services at Bank DBS Indonesia.


Digibank Saving Interest Rate Changes

Effective on 1 August 2019, digibank account interest rate are as follow:


Balance (IDR)

Interest rate (p.a)

<100 million

0,5%

>100 million

1%

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327


Jakarta, June 20, 2019

Announcement of Interest rate Saving Account and Current Account


 
Dear Valued Customer,

Effective 1 August 2019 changes will take effect for interest rate Saving Account and Current Account.

For more information, please contact your Treasures Relationship Manager


 

Jakarta, May 31, 2019

Announcement of National Eid Mubarak Holiday 2019

Dear Valued Customer,

Due to the National Eid Mubarak holiday 1 Syawal 1440 Hijriah & joint holidays 2019, operational activities of PT Bank DBS Indonesia (the "Bank") will be as follows:

Friday, 31st May 2019
The Bank is operating as usual

Monday - Friday, 3rd - 7th June 2019
No bank activity (Bank closed)

Monday, 10th June 2019
The Bank is operating as usual


Jakarta, 20 February 2019

 

DBS Sub Branch Office relocation

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we will consolidate our branch network, as follow:

Efective Date

Branch Office

Operational Activities will be transferred to

11-Feb-19

KCP Mangga Dua Mall

KCP Pantai Indah Kapuk

25-Feb-19

KCP Metro Pondok Indah

KCP Pondok Indah

11-Mar-19

KC Semarang

KC Semarang Pandanaran

25-Mar-19

KCP Puri Indah

KCP Puri

08-Apr-19

KC Medan Uni Plaza

KC Medan Imam Bonjol

29-Apr-19

KCP Kota

KCP Tomang



Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

Thank you.

Best Regards,

PT Bank DBS Indonesia




Prime Customer Services Provisions

Dear Valued Customer,


Please note that effective on 18 March 2019, there are changes in the provisions of Prime Customer Services as following:
  1. Should the Customer’s monthly average total relationship balance below the minimum balance requirement of DBS Treasures Private Client in 12 (twelve) consecutive months, then the Customer’s segmentation will be adjusted in accordance to current provisions.
  2. Should the Customer’s monthly average total relationship balance in 12 (twelve) consecutive months is IDR 0 (zero balance) and the account is inactive, then the Customer’s account(s) will be closed.


Dear Valued Customer,


        Due to Chinese New Year 2019, operational activities of PT Bank DBS Indonesia (the "Bank") will be as follows:


Monday, 4 February 2019
        The Bank is operating as usual


Tuesday, 5 February 2019
        No bank activity (Bank closed)


Wednesday, 6 February 2019 
        The Bank is operating as usual



Change in the Authorization for Telephone Instructions

For your convenience in executing Mutual Fund, Bond and Structured Product transaction, now you can directly enjoy the Telephone Instruction facility without submitting the original wet-signed document.

We always committed maintaining  the security of your transaction.

For details, kindly click the attached document.
Phone instruction agreement

 


DBS Surabaya Darmo Sub Branch Office relocation

Dear Valued Customer,

In accordance to our commitment to provide better services to our customer, we hereby inform you that effective 6 August 2018 PT Bank DBS Indonesia (“Bank DBS Indonesia”) Surabaya Darmo Sub Branch Office will move to the new following address:

Bank DBS Indonesia Surabaya Sungkono Sub Branch Office

Jl. Mayjen Sungkono 91

Surabaya – Jawa Timur 

To ensure the relocation process works properly, our office will continue to operate with limited services until August 31, 2018. We are committed to always provide better service to you. Should you require any further assistance, please contact your Treasures Relationship Manager or DBSI Customer Centre
at 1500 327.

Thank you for your attention. 

Consumer Banking Group

PT Bank DBS Indonesia





DBS Branch Office Relocation

July 2, 2018

 

Dear Valued Customer,

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we have consolidated our branch network, as follow:

Effective Date

Branch Office

Operational Activities will be transferred to

16 Juli 2018

KCP Jembatan Lima*

KCP Juanda

23 Juli 2018

KCP Dharmawangsa*

KCP Kemang

6 Agustus 2018

KCP Surabaya Bukit Darmo*

KCP Surabaya Sungkono

13 Agustus 2018

KCP Surabaya Sungkono 2*

KCP Surabaya Sungkono

27 Agustus 2018

KC Bandung Juanda*

KC Bandung Dago

* subject to approval from Financial Service Authority (“OJK”)

Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

Thank you.


 

Change of USD Agent Bank

25 August 2017

Dear Customer,

 

Please be informed that we will be changing USD agent bank from BNY Mellon to Wells Fargo Bank.

 

The details are as follow:

Bank                            : Wells Fargo Bank, N.A.

SWIFT                         : PNBPUS3N

ABA No                        : 026005092

CHIPS ID                     : 0509

Account No                  : 2000191002973

Account Name              : PT Bank DBS Indonesia

 

To minimize delays in the settlement of your USD-related transaction, kindly ensure that your system and records (that currently make references to DBS USD account with BNY Mellon, if any) are updated accordingly, no later than 8 September 2017.

 

You are also advised to inform your business partners (vendors, suppliers, bankers) of this change to update their records, no later than 8 September 2017.

Should you require any clarifications, please contact your Relationship Manager.




 

Branch Activities Transfer

15 June 2017

 

Dear Valued Customers,

 

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we have consolidated our branch network, as follow:

Effective Date

Branch Office

Operational Activities will be transferred to

10 July 2017

KCP Tanah Abang

KCP Puri Indah

17 July 2017

KCP Glodok

KCP Kota

24 July 2017

KCP Bogor

KCP Pondok Indah

31 July 2017

KCP Pasar Baru

KCP Sunter

31 July 2017

KCP Pluit

KCP Pantai Indah Kapuk

7 August 2017

KCP Medan Gatsu*

KCU Medan Uniland

14 August 2017

KCP Surabaya Pasar Atum*

KCP Surabaya Sungkono

*subject to OJK approval

Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

  


Adjustment Interest Rate DBS Maxi

14 February 2017

Please be informed regarding interest rate adjustment on DBS Maxi Saving Account and Current Account effective August 7th 2017, as follow :

DBS Maxi SA & CA
Interest Rate
0- <IDR 9.999.999

0.00%

IDR 10.000.000 - < Rp 99.999.999,-

0.50%

>Rp 100.000.000,-

1.00%

FFD SA & CA

2.50%

Should you require any further assistance, please contact Bank DBS Indonesia Customer Center at 1500 327 or Treasure Relationship Manager.



 


Adjustment Interest Rate DBS Saving Account Plus

11 April 2017

Please be informed regarding interest rate adjustment on DBS Saving Account Plus IDR effective June 1st 2017, as follow:

SA Plus Interest Rate
0- <IDR 10,000,000

0,00%

IDR 10,000,000 - < IDR 250,000,000

0,50%

IDR 250,000,000 - < IDR 500,000,000

1,50%

IDR 500,000,000 - < IDR 1,000,000,000

3,00%

> IDR 1,000,000,000

4,00%

Should you require any further assistance, please contact Bank DBS Indonesia Customer Center at 1500 327 or Treasure Relationship Manager.

 


Adjustment of Minimum Balance for DBS Airport Assistance & Limousine Unlimited Service

27 March 2017

As a loyal DBS Treasures customer, your exclusivity is our utmost priority. In effort to enhance your travel privileges, DBS Airport Assistance & Limousine unlimited service will require a new minimum balance of IDR 3,000,000,000 effectively starting on June 1st 2017 unlimited over the year.

Along with these changes, we prepare special program & cashback for our loyal Treasures Customers who have funds in the ranging from IDR 1,000,000,000 up to IDR 3,000,000,000, will be given exclusive benefits such as:

        • 2 (two) free vouchers for Airport Assistance & Limousine service that can be used for the entire year of 2017 for all DBS Treasures customers
        • Cash reward up to IDR 2,500,000, terms and conditions applied

For more information, read here

 


 


Common Reporting Standard (CRS)

4 Oktober 2016

PT Bank DBS Indonesia will effectively implement Common Reporting Standard (CRS) starting from 3 January 2017. CRS is an international reporting standard as a prove of Indonesia Government along with Organization of Economic Cooperation and Development (OECD) to prevent tax evasion and protect the integrity of the current taxation system. Under CRS, Bank has to identify your tax residency status. If you are a tax resident in a country which has signed Competent Authority Agreement with Indonesia, Bank may disclose your account information to Indonesia Financial Service Authority (OJK) and tax authorities in Indonesia and/or other authorities to tax authorities on Partnering Countries or Jurisdiction Partner.


DBS Bank Indonesia Support e-KTP Program

4 Oktober 2016

Click here for more details

  



Monthly Statement to Push Statement

1 Mei 2016

Dear Valued Customer,

Effective 1st June 2016 we will be converting Monthly Statement delivery service from mail to the Customer’s email address (Push Statement). For your conveniences in accessing Monthly Statement, please register your email address through your Relationship Manager (RM) or visit our nearest branch.

Should your need further information, please contact your RM or DBSI Customer Centre at 1500 327 / 69 327 via mobile phone.



DBS MiWealth Protection Launch 2016

22 March 2016

PT Bank DBS Indonesia (“DBS Indonesia”) with Manulife held an event titled "Grow Confidently, Live More". This event is the launching of Manulife insurance product called MiWealth Protection, held on March 3rd, 2016, at the ballroom of Hotel Mulia Senayan, Jakarta.

With Prita Gozie, Financial Planner, as the main speaker who talked about how to grow the portfolio from financial planning perspective in the situations of market volatility, this event also presents Rich Russell, winner of The Next Mentalist with a very interesting hologram performances.

On this occasion DBS also provides 'Closing on The Spot' Promo to Customer who attended this event, this was our token of appreciation to Customers who have entrusted DBS to become their banking partner.

At the end of the event, the lucky Customers get prizes such as iPad Pro, Samsung Galaxy S7, Travel and Shopping Vouchers.

 



Ammendment of Bank Indonesia Regulation Related To Foreign Exchange Transaction Against Rupiah

29 February 2016

In accordance with SEBI No.17/49/DPM and SEBI No.17/50/DPM which are the technical guide for PBI No. 16/16/PBI/2014 as lastly amended by PBI No. 17/15/PBI/2015 (Foreign Exchange Transaction Against Rupiah between Banks and Domestic Party) and PBI No. 16/17/PBI/2014 as lastly amended by PBI No. 17/16/PBI/2015 (Foreign Exchange Transaction Against Rupiah between Banks and Foreign Party), the supporting documents that apply to foreign exchange transactions against Rupiah more details as per appendix LIST OF UNDERLYING DOCUMENTS - EFFECTIVE 1 MARCH 2016. Furthermore, some of changes that listed in Bank Indonesia Circular Letter mentioned above, as follows: 

        1. Increased Forward sell threshold without underlying transaction from USD 1 million to USD 5 million or its equivalent / transaction / customer.
        2. Prohibition of using Securities of Bank Indonesia (SBBI) in foreign currencies as underlying document of buy foreign exchange against rupiah, through spot and / or derivatives transactions is not allowed.
        3. Proof of ownership foreign currency funds in domestic and overseas  can be used as underlying documents for foreign currency transactions Forward Sell, with the condition where amount and transaction period of the transaction is no more than amount and period of fund ownership.
        4. Changes to the Underlying Transactions on credit-related, became as follows:

a) Applied only to loans that have been disbursed (excluding undisbursed loan)

b) Maximum period and amount of foreign currency transactions is the same as period and credit withdrawal amount

        1. Settlement of forward sell transactions shall not exceed the threshold and / or full settlement forward sell transaction with the underlying foreign currency funds ownership

 

For further detail, please refer to:

1st Attachment

2nd Attachment

 



Announcement in RTGS & SKN Limit Changes

10 November 2015

In accordance with Letter from Bank Indonesia No. 17/53/DPSP regarding Implementation Plan of BI-RTGS system, BI-SSSS dan BI-ETP Generation II dated 10 November 2015, hereby we would like to inform you on limit changes applied to transfer limit amount of BI-RTGS System and SKN effective 16 November 2015:

        1. Fund transfer through BI-RTGS System will be applied for amount above IDR 500.000.000,00 per transaction
        2. Fund transfer through SKN is available for any amount (no limitation)
Effective on 1 July 2016
        1. Fund transfer through BI-RTGS System will be applied for amount above IDR 100.000.000,00
        2. Fund transfer through SKN is applied for any amount up to IDR 500.000.000,00

For more information, please contact:

DBSI Customer Centre at 1500 327 or 69327 (via mobile phone)

 



Changes in Accelerated Repayment Fee and Cancellation of Dana Bantuan Sahabat Facility

22 September 2015

We would like to inform you on fee changes applied for Dana Bantuan Sahabat facility as follows:

Accelerated repayment fee
8% from loan balance and other charges
Cancellation fee
8% from loan balance and other charges

 

These changes is effective as of December 1st, 2015.

For more information, please contact 24 hours service DBSI Customer Centre at 1500 DBS (1500 327) or 69 DBS (69 327) from your cellphone.

 



Ammendment of Bank Indonesia Regulation Related to Foreign Exchange Transaction Against Rupiah

September 4, 2015

In accordance with PBI No.17/13/PBI/2015 and PBI No.17/14/PBI/2015 which are the Second Amendment of PBI No. 16/16/PBI/2014 (Transaction of Foreign Exchange against Rupiah between the Bank and the Domestic Parties) and PBI No.16/17/PBI/2014 (Transaction of Foreign Exchange against Rupiah between the Bank with the Foreign Parties):

        1. The threshold to purchase Foreign Currency against Rupiah by the Customer to the Bank through Spot transactions which require to have the Underlying Transaction, are lowered from USD 100,000.00 (one hundred thousand US dollars) to USD25,000.00 (twenty five thousand US dollars) or its equivalent per month per customer.
        2. In the case of the nominal value of the Underlying Transaction is not in the multiples of USD 5,000.00 (five thousand US dollars) then the nominal value of the Underlying Transaction can be rounded up to the multiples of USD 5,000.00 (five thousand US dollars).

 



Obligation to Use Rupiah in Domestic Transaction

June 29, 2015

In accordance with Bank Indonesia Regulation No. 17/3/PBI/2015 dated March 31, 2015 and Bank Indonesia Circulation Letter No. 17/11/DKSP dated June 1, 2015 regarding Obligation of Utilization of Rupiah in the Territory of Republic of Indonesia, every bank that operates in Indonesia is obligated to inform its customer that effective July 1, 2015, all transactions executed in the Territory of Republic of Indonesia, either conducted by resident or non-resident, in the form of cash transaction or non-cash transaction shall use Rupiah currency.

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