Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia

New and Amendment of Terms and Conditions on the document of Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia which will be effective as of 5-July-2022 are as follow:

1. Add definition regarding with Green Savings Account on Section A Article 1.

2. Add definition regarding with Multi Currency Account on Section A Article 1.

3. Add definition regarding Structured Product on Section A Article 1.

4. Add terms and conditions regarding Green Savings Account on Section C Article 4.

5. Add terms and conditions regarding Multi Currency Account on Section C Article 3.

6. Add terms and conditions regarding Products of Other Parties on Section C Article 7a.

7. Add terms and conditions regarding Structured Product on Section C Article 8.

8. Changes on the terms and conditions regarding Instruction Authorization via Telephone on Section D Article 1.2.

9. Changes on the terms and conditions regarding Instruction Authorization via Email on Section D Article 1.3.

10. Add terms and conditions regarding General Terms Regarding ATM and DBS Debit Card on Section D Article 5a.

Click here to view the Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia.

 

Notification of Bank DBS Indonesia Branches Operational and Monthly Statement Delivery

We would like to inform You that due to Eid Mubarak 1443 H public holiday and mass leave in Indonesia, Bank DBS Indonesia branches will be closed from 29 April - 6 May 2022 and will be operated on 9 May 2022 from 9 a.m. to 2.30 p.m. We would also like to inform You that  the process of delivering Your monthly combined statement April 2022 will experience delays.

E-Statement April 2022 will be sent to the Customer’s registered email address on the 3^rd (third) week of May 2022 (applicable for the Customer who has registered e-Statement facility). The Customer could access e-Statement fast, easy and safe through digibank by DBS Application.

Please ensure that Your registered email address and handphone number in Bank DBS Indonesia is updated to perform the registration of digibank by DBS Application. For email address and handphone number registration and/or updates, please contact Your Relationship Manager.

For hardcopy Monthly Combined Statement will takes delivery times as follow:

• Jabodetabek: 5 working days

• Non - Jabodetabek: 8 working days

Should you have further question, please contact DBSI Customer Centre at  1500-327 or +6221-298-52800 (from overseas).

 

Changes in VAT for Mutual Fund Transaction and Safe Deposit Box Rental Fees - Effective April 1st 2022

Dear Valued Customer, 

Referring to Law No. 7 of 2021 concerning Harmonization of Tax Regulations, it is stated in Chapter IV- Value Added Tax - article 7 paragraph (1) Value Added Tax Rates are:

1. 11% (eleven percent) which will take effect on 1 April 2022;

2. 12% (twelve percent) which will take effect no later than 1 January 2025

Based on this regulation, effective 1 April 2022, Mutual Fund transaction fees debited from customer accounts and Safe Deposit Box Rental Fees will be subject to 11% VAT.

The arrangement for implementation of 11% Value Added Tax ("VAT") is as follows:

1. For transaction through Branch:

   Transaction Type	Transaction Date	Transaction Fee Debit Date	VAT
   Subscription	31-Mar-22	31-Mar-22	10%
   Switching	31-Mar-22	01-Apr-22	11%
   Redemption	31-Mar-22	01-Apr-22	11%

2. For transaction through digibank by DBS Application:

   Transaction Type	Transaction Date	Input Time	Transaction Fee Debit Date	VAT
   Subscription	31-Mar-22	Before 13.00 WIB	31-Mar-22	10%
   	31-Mar-22	After 13.00 WIB	01-Apr-22	11%
   Switching	30-Mar-22	After 13.00 WIB	01-Apr-22	11%
   	31-Mar-22	Before 13.00 WIB	01-Apr-22	11%
   	31-Mar-22	After 13.00 WIB	01-Apr-22	11%

Please note the following things regarding VAT of Mutual Fund transactions through digibank by DBS Application:

• For Switching transactions inputted on 30 March 2022 after 13.00 WIB and inputted on 31 March 2022 before 13.00 WIB, the "Verification" page will still display the VAT percentage of 10%. However, when Switching transaction fee debited on April 1st the VAT applied will be 11%.

• For Redemption transaction there is no transaction fee charged to customer’s account, therefore no impact caused by this VAT change.

Safe Deposit Box ("SDB") Rental Fees

DBS Indonesia Bank will adjust debited VAT from 10% to 11% for Safe Deposit Box rental fees with following arrangement for implementation of 11% Value Added Tax:

Size	Rental Fee (per year)	Rental payment period (VAT imposition)
		March 2022			01 April 2022 onwards
		(%)	IDR	Total	(%)	IDR	Total
SMALL	IDR500,000	10%	50.000	550.000	11%	55.000	555.000
MEDIUM	IDR750,000	10%	75.000	825.000	11%	82.500	832.500
LARGE	IDR1,000,000	10%	100.000	1.100.000	11%	110.000	1.110.000
GRANDE	IDR1,500,000	10%	150.000	1.650.000	11%	165.000	1.665.000

In relation to SDB rental extension payment period that are due before month April 2022 but the payment is performed on and after month April 2022, then will follow the new VAT provision which is 11%.

SDB Rental Fee Criteria

Size	Rental Fee (per year)	Total Relationship Balance
		IDR500 mio - < IDR 1 bio	IDR 1 bio - < IDR 5 bio	> IDR 5 bio
SMALL	IDR500,000	25% discount, 1 Unit	Free of charge, 1 Unit	Free of charge 1 Unit
MEDIUM	IDR750,000
LARGE	IDR1,000,000
GRANDE	IDR1,500,000	No discount, 1 Unit	25% discount, 1 Unit

• Rental Fees are subject to 11% VAT.

• Key guarantee fee of IDR900,000 borne by customer upfront when opening a Safe Deposit Box.

• Request for Safe Deposit Box rental based on availability in particular branches.

• Safe Deposit Box only apply for Treasures customer whose Total Relationship Balance ≥ IDR 500 mio and maximum 1 Safe Deposit Box per customer.

 

Temporary Closing Schedule Transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar Asia AS ("MAGOLD")

Dear Valued Customer,

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS ("MAGOLD") product.

Date	Transaction Type	Transaction NAV Date	Settlement Date
25-Jan-22	Purchase	25-Jan-22	26-Jan-22
25-Jan-22	Switching	25-Jan-22	26-Jan-22
25-Jan-22	Resale	25-Jan-22	02-Feb-22
26 Jan – 4 Feb 2022	All transaction	Unable to transact
07-Feb-22	All transaction	Transactions are processed normally

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from January 26 until February 4, 2022 to celebrate the 2022 Chinese New Year. During that period MAGOLD portfolios cannot accept Redemption, Switching, nor Purchase (subscription).

Transaction can be performed on 7 February 2022.

This applicable for transaction channel & all Selling agents.

Herewith we attached a notice advertisement that has been published by PT Manulife Aset Manajemen Indonesia as a reference.

Thank you.

 

Tax Witholding Slip and Bank Reference Letter through DBSI Customer Centre

Dear valued Customer,

Thank you for choosing PT Bank DBS Indonesia ("Bank") as your trusted wealth partner, so you can always live with an edge to optimise your wealth confidently.

We would like to inform you that effective on 18 February 2022, DBS Treasures Customer can request Tax Witholding Slip and Bank Reference Letter through DBSI Customer Centre at 1500327 or +6221 298 52800 (from outside Indonesia).

Tax Witholding Slip request covers saving account, current account, fixed deposit and bonds.

Tax Witholding Slip and Bank Reference Letter will be sent through email to the Customer’s registered email address. For hardcopy Bank Reference Letter request, DBS Treasures Customer with total relationship balance below IDR1,000,000,000.- (one billion Rupiah) will be charged with fee of IDR50,000.- (fifty thousand Rupiah).

For more information, please contact DBSI Customer Centre at 1500327 or +6221 298 52800 (from outside Indonesia).

 

Terms and Conditions Update for Cheque/Bilyet Giro Book Request and Activation

Hereby, we would like to inform regarding the Terms and Conditions Update for Cheque/Bilyet Giro Book Request and Activation with detail as follow:

1. The Customer agrees that charges related to the order of Cheque and/or Bilyet Giro book will be debited from the Customer's Account.

2. Referring to Bank Indonesia Circular Letter No. 9/13/DASP dated 19 June 2007 as lastly amended with Bank Indonesia Circular Letter No. 18/39/DPSP dated 28 December 2016 regarding National Blacklist Towing Cheque and/or Giro Blank and its attachment:

   1. The Customer agrees that the Customer will be penalized by freezing the usage rights of Cheque and/or Bilyet Giro, and/or the identity shall be listed in National Blacklist (DHN) in the event of withdrawal of a blank Cheque and/or Bilyet Giro which fulfill the criteria of DHN as per prevailing regulation or due to the identity has been listed in DHN by another bank.

   2. The Customer agrees that the Customer is obliged to report the fulfillment of settlement obligation regarding the blank Cheque and/or Bilyet Giro withdrawal in which the fulfillment must be done within 7 (seven) Business Days after the rejection date.

3. The Customer is required to return the Activation Sheet contained in the Cheque and/or Bilyet Giro book to the Bank before the said Cheque and/or Bilyet Giro is used.

4. In the condition where the Cheque and/or Bilyet Giro has been used/drawn/cleared without prior activation, the Bank’s Staff will perform callback to the Customer to activate the Cheque/Bilyet Giro book. If the Customer is unable to be contacted, the Bank has the right to activate the Cheque and/or Bilyet Giro book.

5. After the Cheque and/or Bilyet Giro book is received by the Customer directly or through of Power of Attorney to the appointed party, the Customer is fully responsible for the use of the said Cheque/Bilyet Giro book.

Effective December 15^th, 2021, orders for Cheque and/or Bilyet Giro book must  use the Cheque/Giro book Request Form which You can get here. The order sheet in the Cheque and/or Bilyet Giro book is no longer valid.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

 

Fixed Deposit Confirmation Advice and Monthly Combined Statement Resend Request through DBSI Customer Centre

We would like to inform you that effective on 8 November 2021, DBS Treasures Customer can request resend fixed deposit confirmation Advice and monthly combined statement through DBSI Customer Centre at 1500327 or +6221 298 52800 (from outside Indonesia).

For monthly combined statement resend request above last 3 months, the Customer will be charged with fee of IDR50,000 (fifty thousand Rupiah) per month.

Illustration:

On 4 October 2021, DBS Treasures Customer contacts DBSI Customer Centre and requests for monthly combined statement resend as follow:

1. Monthly combined statement July 2021, August 2021, and September 2021. The Customer will not be charged with fee.

2. Monthly combined statement June 2021, July 2021, and August 2021. The Customer will be charged with fee of IDR50,000 (fifty thousand Rupiah) for monthly combined statement June 2021.

3. Monthly combined statement month May 2021 and June 2021. The Customer will be charged with fee of IDR100,000 (fifty thousand Rupiah) for monthly combined statement May 2021 and June 2021.

You can also access and download Your monthly combined statement on the last 12 months at anywhere and anytime through digibank Application by DBS.

Should You don’t have digibank application by DBS, download it now through App Store or Play Store and register by using Your DBS Debit Card.

 

Temporary Closing Schedule Transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”)

 

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”) product.

 

Date	Transaction Type	NAV Date	Settlement Date
28 Sep 2021	Purchase	28 Sep 2021	28 Sep 2021
28 Sep 2021	Switching	28 Sep 2021	28 Sep 2021
28 Sep 2021	Redemption	28 Sep 2021	5 Oktober 2021
29 Sep – 7 Oct 2021	All Transaction type	Temporary Closed
8 Oct	All Transaction type	Transaction proceeds as usual

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from October 1 until October 7, 2021 to celebrate the National Day of the People's Republic of China thus that MAGOLD portfolios cannot accept Redemption, Switching, nor Purchase (subscription) during the period.

 

This applicable for transaction channel & all Selling agents.

 

Herewith we attached a notice advertisement that has been published by PT Manulife Aset Manajemen Indonesia as a reference.

 

Thank you.

PT Bank DBS Indonesia

 

BANK DBS INDONESIA SYSTEM ENHANCEMENT

We would like to inform you that Bank DBS Indonesia ("DBS Bank") will have system enhancement activities on Sunday, 18 July 2021 from 12 to 6.30 a.m. JKT Time.

During the downtime period, customer will not be able to access or perform transaction through digibank Application by DBS, DBS Bank’s ATM or other bank’s ATM and also cannot do transaction using DBS Treasures Visa Platinum Debit Card/ DBS Treasures Private Client Visa Platinum Debit Card/ DBS GPN Debit Card.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327.

 

Change of DBS Debit card cash withdrawal limit

In accordance with Undang-Undang No. 23 of 1999 and Bank Indonesia Regulation No. 22/7/PBI/2020 and Bank Indonesia Circular No. 17/51/DKSP, the temporary adjustment of the maximum nominal value of funds for cash withdrawals through ATM machines is as follows:

1. Increase the maximum nominal value of funds for withdrawals through ATM machines from IDR15,000,000 (fifteen million Rupiah) to IDR20,000,000 (twenty million Rupiah) per account within 1 (one) day for ATMs with using chip technology.

2. Adjustment of the maximum nominal value of funds for cash withdrawals through ATM machines is valid from temporarily 12 July 2021 to 30 September 2021.

   Transaction Type		Debit Card DBS GPN	Debit Card DBS Visa Platinum	Debit Card DBS Treasures Visa Platinum	Debit Card Treasures Private Client VISA Platinum
   		Per Day	Per Day	Per Day	Per Day
   Cash Withdrawals at ATMs with chip technology	Maximum per account*	IDR20,000,000	IDR20,000,000	IDR20,000,000	IDR20,000,000
   	Maximum per card**	IDR20,000,000	IDR25,000,000	IDR50,000,000	IDR100,000,000

   * The maximum limit for cash withdrawals and interbank transfers refers to the applicable Bank Indonesia regulations. If one account is connected to more than one DBS Debit Card, the maximum transaction limit will be accumulated.
   ** Only valid if the Customer has more than one account connected to the DBS Debit Card.

As for cash withdrawals through ATM machines that use magnetic stripe technology still cannot be done to protect Bank DBS Indonesia Customers from data theft (skimming) by irresponsible parties.

Please see below locations of DBS Indonesia ATM:

 

Announcement Cheque/Current Stamp Duty

In accordance with Law No. 10 of 2020 concerning Stamp Duty, please see below adjustment to the Stamp Duty rate:

• As of January 1, 2021, the applicable Stamp Duty is one tariff, which is Rp. 10.000,-

• The remaining Rp3.000,- and Rp6.000,- stamps can still be used until December 31, 2021, provided that the affixed stamp duty on the Document is at least Rp9.000,-

• Monthly Account Statement/ Movement of Account Balance will not be subject to Stamp Duty.

In accordance with the Regulation of the Director General of Taxes No. PER-01/PJ/2021 concerning Procedures for Settlement of the Difference of Less Stamp Duty Payable on Documents in the form of Checks and Bilyet Giro and Circular Letter of the Director General of Taxes No. SE-01/PJ/2021 concerning Instructions for Applying Stamp Proof of Payment of the Difference of Less Stamp Duty as of January 8, 2021, for Checks and Bilyet Giro, the following conditions apply:

1. Old Checkbooks and Bilyet Giro with Stamp Duty of Rp3.000,- per sheet can still be used for transactions and the fee rate per book is fixed at Rp125.000,-

2. Checks and Bilyet Giro that still carry a Stamp Duty of Rp3.000,- per sheet can still be used whether withdrawn from the Branch or clearing from other banks:

   • Customers not to add stamp duty on the Cheques and Bilyet Giro sheets to settle the shortage of Stamp Duty on the Checks and Bilyet Giro.

   • For Checks and Bilyet Giro that are already in circulation, the shortage of Stamp Duty of Rp7.000,- per sheet will be debited from the Customer's account at the time of withdrawal*, then deposited by the Bank to the State Treasury.

   • The Customer is required to ensure that the funds available in the Account are sufficient for the payment of the Check and Bilyet Giro process and the settlement of Stamp Duty.

3. To order new Check and Bilyet Giro book with Stamp Duty of Rp10.000,- per sheet, a fee per book of Rp300.000,- will be charged.

The Bank will debit the accumulated shortage of Stamp Duty of Rp7.000,- per sheet on the Checks and Bilyet Giro that have been cleared from Customer's account for the period January - June 2021 starting 1 July 2021. Going forward, Bank will debit shortage of Stamp Duty per withdrawal transaction.

 

Montlhly Statement Delivery Notification

Dear Valued Customer,

We would like to inform you that the process of delivering your monthly statement will experience delays due to Eid Mubarak 1442 H public holiday and mass leave in Indonesia.

We provide e-Statement facility where you can access your e-Statement fast, easy and safe. e-Statement can be accessed through digibank by DBS application or delivered directly to your registered email address and password protected.

For e-Statement delivery to your email address (in following month), you can perform e-Statement registration through DBSI Customer Centre at   1500 327 or +6221 298 52800 (from overseas) during operational hours from 7 a.m. to 8 p.m.

Please ensure that your registered email address and handphone number in Bank DBS Indonesia is updated to perform e-Statement and digibank application by DBS registration. For email address and handphone number registration and/or updates, please contact your Relationship Manager.

 

Dear Valued Customers,

Thank you for your continuous support and trust towards PT Bank DBS Indonesia  ("Bank").

We would like to inform you that effective April 2021 there will be a change of Term Deposit Confirmation delivery method which will follow the previous customer mailing preference below:

• For the Customers who use the digital mail or email delivery method, the Term Deposit Confirmation delivery will follow the delivery method to Customers’ email address that has been registered in the Bank's system which is also used for the recipients of Monthly Statement.
  
  
• For the Customers who use the printed mail method, the Deposit Confirmation delivery will follow the delivery method to Customers’ designated address that has been registered in the Bank system which is also used for sending Monthly Statements.
  
  
• For the safety and to give ease of accessing correspondence from the Bank, Customers are able to register or update the email address through the nearest DBSI branch office or contact their respective Treasures Relationship Manager.

For further information, please call DBSI Customer Centre 1500 327 or contact your Relationship Manager and he/she will be more than happy to help you.

We thank you for your attention.

 

DBSI Kemang Branch office is temporarily closed

 

Announcement of Tariff & Charges Changes, Termination of US Dollar Bank Draft, Change of Stamp Duty Fees, and Interest Rates Adjustment

Dear valued customers,
Effective on 01 January 2021, there are changes in Tariff & Charges, termination of US Dollar bank draft, along with the adjustments of interest rates as follow:

1. Changes in Tariff and Charges
   

   Monthly combined statement will be automatically delivered to the Customer’s registered email address with Bank (e-Statement) and fees will be applied for printed monthly combined statement and delivery to overseas address. Bank will also impose a fee on inactive (“dormant”) accounts.

   
   
   
   Information:
   
   
   • Account status can be seen in the Customer's monthly combined statement.
     
     
   • The account status becomes inactive (“dormant”) if there is no debit transaction in the Customer's account for 6 (six) consecutive months for the Current Account or for 12 (twelve) consecutive months for the Savings Account.
     
     
   • Activation of an inactive (“dormant”) account can be done as follow:
     • Conduct debit transactions in inactive account through Teller at Bank Branch Offices, or
     • Contact your Relationship Manager
       
       
   • See the sample of inactive (“dormant”) account cost calculation here.
     
     
2. Termination of US Dollar Bank Draft
   The Bank Draft issuance service in US Dollar is no longer available.
   
   
3. Adjustments of Savings Account & Current Account Interest Rates
   
   • Local Currency
     
   • Foreign Currencies
     
     
4. Adjustment of Tabungan Maxi Interest Rate with the progressive method
   
5. Changes of stamp duty tariff and terms of use
   
   
   • Change of stamp duty tariff to IDR 10,000 for documents with a nominal value of more than IDR 5,000,000
     
     
   • Existing stamp duties can be used until 01 January 2022 with a minimum total stamp tariff of IDR 9,000

For more information, please contact your Relationship Manager.

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Reduction of Bank Indonesia-Real Time Gross Settlement Service Fees

Dear Valued Customer,

In order to support the national economic recovery program, in accordance with Bank Indonesia Circular Letter No. 22/913/DPSP/Adm regarding Reduction of BI-RTGS Service Fees; we hereby inform you that effective per 1 December 2020 until further notice there is a change in the regulation in relation to the reduction of the maximum fee for fund transfers through BI-RTGS (Bank Indonesia-Real Time Gross Settlement) as follows:



For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

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Sunter Sub Branch Office will be relocated

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Notification of Interest Rate Adjustment and Terms & Conditions for digibank Rekening Valas.

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Changes in DBS Treasures Tariff and Charges

Hereby, we would like to inform you that effective on 19 October 2020, there will be changes on DBS Treasures tariff and charges for transaction at Bank DBS Indonesia branch as follow:

For the convenience in doing fund transfer transaction at anywhere and anytime, use digibank by DBS application and enjoy free fund transfer to all banks in Indonesia by using the application.

Click here for other digibank by DBS application features

Should you don’t have digibank application by DBS, download it now through App Store or Play Store and register by using your DBS Debit Card.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

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All Bank DBS Indonesia branches are back into operation

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Important Announcement

Some DBS branches are Temporarily Closed & Updated Branch Operational hours

To support Government in preventing COVID-19 pandemic spread, Bank DBS Indonesia close some of DBS Indonesia branches in Jakarta, Bandung, Medan and Surabaya temporarily effective on 1 April 2020, as follow:

 

For customer who has Safe Deposit Box (SDB) facility is still able to access its SDB at business day from 10a.m to 1p.m (Indonesia Western Standard Time (WIB)) by making prior appointment through DBSI Customer Centre 1500 327 or Relationship Manager. Appointment must be made at least 1 working day before & during Bank operational hours.

For other Bank DBS Indonesia branches in Jakarta, Bandung, Medan, Surabaya and other cities, still operate with limited operational hours which is at 9AM – 2.30 PM (local time) and updated cut off time for following transaction:

Following are Bank DBS Indonesia branches in Jakarta, Medan and Surabaya that still operate:

 

Customer is able to use Authorization for Telephone Instruction facility* for transactions including foreign currency deposit, investment purchase, mutual funds, and bonds products while you are still enjoying valuable time with your loved ones.

On top of it, enjoy digital banking facility through digibank by DBS anytime anywhere for transactions including:

• Remittance and SKN/RTGS
• Investment and deposit
• Top up Gopay & OVO
• Convert credit card transactions to installment
• Electricity payment, BPJS and monthly utilities payment

For further info, contact your Relationship Manager

Note:

* To register, please fulfill Authorization for Telephone Instruction (Authorization for Telephone Instruction attached) and contact your Relationship Manager or nearest DBS branch for form submission.

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Announcement for Interest CASA adjustment 01 July 2020

Here with we inform You that effective from 1 July 2020, the interest rate for Your AUD and USD Saving Accounts have changed. Increase Your balance to get the maximum interest. Please see the following information for the interest rate of AUD and USD Saving Accounts

 

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How to access to DBSI 24 Hour DBSI Customer Centre            

Customer can call to DBSI Customer Centre at 1500327 or +6221 298 52800  (from outside Indonesia) and to speak to Customer Service Officer, please press 1 after language selection

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Temporary Changes for Service Time of DBSI Customer Centre 1500327 or +622129852800 (from outside Indonesia)

Dear Valued Customer,

As our support for the Government’s appeal to control the spread of the COVID-19 pandemic, effective on May 16^th, 2020, Bank DBS Indonesia has temporarily changed the DBSI Customer Service hour from 24 hours to 07.00 AM until 08.00 PM.

24-hour services only apply to service related for card lost reporting, card blocking and card misappropriation, both debit and credit cards.

For any other services after the service hours mentioned above can be done thru live chat at digibank by DBS Application. Customer still can access other banking needs thru digibank by DBS Application.

Warm regards,
PT Bank DBS Indonesia

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Changes in Monthly Stamp Duty Fee

Dear Valued Customer,

Hereby we inform that effective 31 Mar 20 stamp duty fees for Combine Statement have changed.

Stamp duty will only be charged if:

• The total balance of all customer Current Accounts ≥ Rp250.000,- will be charged stamp duty fee of Rp3.000.-
• The total balance of all customer Current accounts ≥ Rp1.000.000,- will be charged stamp duty fee of Rp6.000,-
• Stamp duty will be charged 1 time at the end of each month to 1 Current account
• If the total balance of all customer Current accounts is < Rp250.000,- then there will be no monthly stamp duty

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327

 

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The London Inter-bank Offered Rate (“LIBOR”) 

The London Inter-bank Offered Rate (“LIBOR”) is expected to be discontinued by 31 December 2021. PT Bank DBS Indonesia is currently working closely with local authorities and industry participants to enable a seamless transition for its clients.

Clients who hold investment products that may be impacted will be contacted progressively.

To understand more about click here.

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Changes in Fee of Fund Transfer through Bank Indonesia National Clearing System

Dear Valued Customer,

As part of our support to prevent the spread of Covid-19, we encourage customers to utilize non-cash transactions following the regulations from the Board Member of Governor regulation No. 21/12/PADG/2019 regarding Management of Fund Transfers and Scheduled Clearing by Bank Indonesia. We would like to inform the new regulation for reduction on the fee of fund transfer through Bank Indonesia National Clearing System that will be effective from 1st April 2020 until 31st December 2020 as follow:

Provision	Current provision	New provision
Fund Transfer Fee	IDR3,500 (three thousand five hundred Rupiah)	IDR2,900 (two thousand nine hundred Rupiah)
BI Charged to Bank	IDR600 (six hundred Rupiah)	IDR1 (one Rupiah)

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

 

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Dear Valued Customer,

due to the flood condition that occurred in the Greater Jakarta area; today, 25th February 2020 we regret to inform you that PT Bank DBS Indonesia Mangga Dua Square and Sunter branches are unable to operate. Kindly visit our other branches.

You are able to access this page every day to get the latest information about the operational activities of the DBS Bank Sunter and Mangga Dua Square branch, or call DBSI Customer Centre 1500327.

Thank you.
PT Bank DBS Indonesia

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Announcement related to Receiving Renminbi Banknotes

Dear Valued Customer,

Effective from April 1st, 2020, PT Bank DBS Indonesia will not be accepting Renminbi/CNY bank notes for deposit transactions, withdrawal transactions, and other transactions in all existing branches.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327.

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Special Day Galungan 2020

Dear Valued Customer,

Due to Galungan Day 2020, operational activities of PT Bank DBS Indonesia Denpasar Branch (the "Bank") will be as follows:

Tuesday, 18 February 2020
The Bank is operating as usual

Wednesday, 19 February 2020
No bank activity (Bank closed)

Thursday, 20 February 2020
The Bank is operating as usual

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digibank Deposit Early-Break Penalty Fee Changes

Effective on 11 April 2020, early-break penalty fee for deposit placement through digibank by DBS* are as follow: 

• IDR 250,000 for deposit < IDR 50,000,000
• 0,5% from deposit balance for deposit amount >= IDR 50,000,000

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327

 

*Upon digibank early-break deposit instruction, fund will be transferred to customers’ account on the same day including on weekend

  Customer can perform digibank deposit early-break instruction maximum 2 business days before the deposit maturity date

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Announcements for Changes to the Savings and Current Account Interest Calculation Method and Changes in Foreign Currency Savings Interest

Dear valued customer,

Hereby we inform that effective March 1, 2020, the interest calculation method for your savings and current accounts, as well as the interest rates for foreign currency savings and current accounts will change

Continue to increase your balance to get the maximum interest rate. Here we submit an example of the calculation of savings and current accounts interest rates, as well as interest rates on savings and current accounts in foreign currencies that will apply:

Example of new interest calculation:

End of day balance for Regular Savings Account customer Rp 1,000,000,000, then the calculation of interest on Regular Savings Account for 1 day are as follows:

Foreign currencies Savings and Current accounts interest rate that will apply

Thank you.
PT Bank DBS Indonesia

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DBS Treasures Private Client Monthly Service Charge

Effective on January 14, 2020, DBS Treasures Private Client monthly service charge will be applied. Monthly service charge will be charged if customer’s monthly average balance is below minimum requirement determined by Bank DBS Indonesia and will be charged on quarterly basis

Segmentation	Minimum monthly total average relationship balance	Monthly Service Charge
DBS Treasures Private Client	IDR10,000,000,000.- (ten billion Rupiah) or equivalent in other foreign currency	IDR500,000.- (five hundred thousand Rupiah) or equivalent in other foreign currency

Kindly contact your Relationship Manager for further information. We shall be more than happy to serve you for any inquires and services at Bank DBS Indonesia.

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Digibank Saving Interest Rate Changes

Effective on 1 August 2019, digibank account interest rate are as follow:

Balance (IDR)	Interest rate (p.a)
<100 million	0,5%
>100 million	1%

For more information, please contact your Treasures Relationship Manager or DBSI Customer Centre at 1500 327

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Jakarta, June 20, 2019

Announcement of Interest rate Saving Account and Current Account

 
Dear Valued Customer,

Effective 1 August 2019 changes will take effect for interest rate Saving Account and Current Account.

For more information, please contact your Treasures Relationship Manager

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Jakarta, May 31, 2019

Announcement of National Eid Mubarak Holiday 2019

Dear Valued Customer,

Due to the National Eid Mubarak holiday 1 Syawal 1440 Hijriah & joint holidays 2019, operational activities of PT Bank DBS Indonesia (the "Bank") will be as follows:

Friday, 31st May 2019
The Bank is operating as usual

Monday - Friday, 3rd - 7th June 2019
No bank activity (Bank closed)

Monday, 10th June 2019
The Bank is operating as usual

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Jakarta, 20 February 2019

 

DBS Sub Branch Office relocation

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we will consolidate our branch network, as follow:

Efective Date	Branch Office	Operational Activities will be transferred to
11-Feb-19	KCP Mangga Dua Mall	KCP Pantai Indah Kapuk
25-Feb-19	KCP Metro Pondok Indah	KCP Pondok Indah
11-Mar-19	KC Semarang	KC Semarang Pandanaran
25-Mar-19	KCP Puri Indah	KCP Puri
08-Apr-19	KC Medan Uni Plaza	KC Medan Imam Bonjol
29-Apr-19	KCP Kota	KCP Tomang

Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

Thank you.

Best Regards,

PT Bank DBS Indonesia

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Prime Customer Services Provisions

Dear Valued Customer,

Please note that effective on 18 March 2019, there are changes in the provisions of Prime Customer Services as following:

1. Should the Customer’s monthly average total relationship balance below the minimum balance requirement of DBS Treasures Private Client in 12 (twelve) consecutive months, then the Customer’s segmentation will be adjusted in accordance to current provisions.
2. Should the Customer’s monthly average total relationship balance in 12 (twelve) consecutive months is IDR 0 (zero balance) and the account is inactive, then the Customer’s account(s) will be closed.

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Dear Valued Customer,

Due to Chinese New Year 2019, operational activities of PT Bank DBS Indonesia (the "Bank") will be as follows:

Monday, 4 February 2019

The Bank is operating as usual

Tuesday, 5 February 2019

No bank activity (Bank closed)

Wednesday, 6 February 2019 

The Bank is operating as usual

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Change in the Authorization for Telephone Instructions

For your convenience in executing Mutual Fund, Bond and Structured Product transaction, now you can directly enjoy the Telephone Instruction facility without submitting the original wet-signed document.

We always committed maintaining  the security of your transaction.

For details, kindly click the attached document.
Phone instruction agreement

 

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DBS Surabaya Darmo Sub Branch Office relocation

Dear Valued Customer,

In accordance to our commitment to provide better services to our customer, we hereby inform you that effective 6 August 2018 PT Bank DBS Indonesia (“Bank DBS Indonesia”) Surabaya Darmo Sub Branch Office will move to the new following address:

Bank DBS Indonesia Surabaya Sungkono Sub Branch Office

Jl. Mayjen Sungkono 91

Surabaya – Jawa Timur 

To ensure the relocation process works properly, our office will continue to operate with limited services until August 31, 2018. We are committed to always provide better service to you. Should you require any further assistance, please contact your Treasures Relationship Manager or DBSI Customer Centre
at 1500 327.

Thank you for your attention. 

Consumer Banking Group

PT Bank DBS Indonesia

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DBS Branch Office Relocation

July 2, 2018

 

Dear Valued Customer,

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we have consolidated our branch network, as follow:

Effective Date	Branch Office	Operational Activities will be transferred to
16 Juli 2018	KCP Jembatan Lima*	KCP Juanda
23 Juli 2018	KCP Dharmawangsa*	KCP Kemang
6 Agustus 2018	KCP Surabaya Bukit Darmo*	KCP Surabaya Sungkono
13 Agustus 2018	KCP Surabaya Sungkono 2*	KCP Surabaya Sungkono
27 Agustus 2018	KC Bandung Juanda*	KC Bandung Dago

* subject to approval from Financial Service Authority (“OJK”)

Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

Thank you.

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Change of USD Agent Bank

25 August 2017

Dear Customer,

 

Please be informed that we will be changing USD agent bank from BNY Mellon to Wells Fargo Bank.

 

The details are as follow:

Bank                            : Wells Fargo Bank, N.A.

SWIFT                         : PNBPUS3N

ABA No                        : 026005092

CHIPS ID                     : 0509

Account No                  : 2000191002973

Account Name              : PT Bank DBS Indonesia

 

To minimize delays in the settlement of your USD-related transaction, kindly ensure that your system and records (that currently make references to DBS USD account with BNY Mellon, if any) are updated accordingly, no later than 8 September 2017.

 

You are also advised to inform your business partners (vendors, suppliers, bankers) of this change to update their records, no later than 8 September 2017.

Should you require any clarifications, please contact your Relationship Manager.

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Branch Activities Transfer

15 June 2017

 

Dear Valued Customers,

 

As our continuous effort to enhance our service, we have taken a strategic step to ensure sustainable and maximum growth opportunity. In this regards, we would like to inform you that we have consolidated our branch network, as follow:

Effective Date	Branch Office	Operational Activities will be transferred to
10 July 2017	KCP Tanah Abang	KCP Puri Indah
17 July 2017	KCP Glodok	KCP Kota
24 July 2017	KCP Bogor	KCP Pondok Indah
31 July 2017	KCP Pasar Baru	KCP Sunter
31 July 2017	KCP Pluit	KCP Pantai Indah Kapuk
7 August 2017	KCP Medan Gatsu*	KCU Medan Uniland
14 August 2017	KCP Surabaya Pasar Atum*	KCP Surabaya Sungkono

*subject to OJK approval

Should you require any further information, please contact your Treasures Relationship Manager or Bank DBS Indonesia Customer Centre at 1500 327.

  

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Adjustment Interest Rate DBS Maxi

14 February 2017

Please be informed regarding interest rate adjustment on DBS Maxi Saving Account and Current Account effective August 7th 2017, as follow :

DBS Maxi SA & CA	Interest Rate
0- <IDR 9.999.999	0.00%
IDR 10.000.000 - < Rp 99.999.999,-	0.50%
>Rp 100.000.000,-	1.00%
FFD SA & CA	2.50%

Should you require any further assistance, please contact Bank DBS Indonesia Customer Center at 1500 327 or Treasure Relationship Manager.

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Adjustment Interest Rate DBS Saving Account Plus

11 April 2017

Please be informed regarding interest rate adjustment on DBS Saving Account Plus IDR effective June 1st 2017, as follow:

SA Plus	Interest Rate
0- <IDR 10,000,000	0,00%
IDR 10,000,000 - < IDR 250,000,000	0,50%
IDR 250,000,000 - < IDR 500,000,000	1,50%
IDR 500,000,000 - < IDR 1,000,000,000	3,00%
> IDR 1,000,000,000	4,00%

Should you require any further assistance, please contact Bank DBS Indonesia Customer Center at 1500 327 or Treasure Relationship Manager.

 

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Adjustment of Minimum Balance for DBS Airport Assistance & Limousine Unlimited Service

27 March 2017

As a loyal DBS Treasures customer, your exclusivity is our utmost priority. In effort to enhance your travel privileges, DBS Airport Assistance & Limousine unlimited service will require a new minimum balance of IDR 3,000,000,000 effectively starting on June 1st 2017 unlimited over the year.

Along with these changes, we prepare special program & cashback for our loyal Treasures Customers who have funds in the ranging from IDR 1,000,000,000 up to IDR 3,000,000,000, will be given exclusive benefits such as:

• 2 (two) free vouchers for Airport Assistance & Limousine service that can be used for the entire year of 2017 for all DBS Treasures customers
• Cash reward up to IDR 2,500,000, terms and conditions applied

For more information, read here

 

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Common Reporting Standard (CRS)

4 Oktober 2016

PT Bank DBS Indonesia will effectively implement Common Reporting Standard (CRS) starting from 3 January 2017. CRS is an international reporting standard as a prove of Indonesia Government along with Organization of Economic Cooperation and Development (OECD) to prevent tax evasion and protect the integrity of the current taxation system. Under CRS, Bank has to identify your tax residency status. If you are a tax resident in a country which has signed Competent Authority Agreement with Indonesia, Bank may disclose your account information to Indonesia Financial Service Authority (OJK) and tax authorities in Indonesia and/or other authorities to tax authorities on Partnering Countries or Jurisdiction Partner.

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DBS Bank Indonesia Support e-KTP Program

4 Oktober 2016

Click here for more details

  

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Monthly Statement to Push Statement

1 Mei 2016

Dear Valued Customer,

Effective 1st June 2016 we will be converting Monthly Statement delivery service from mail to the Customer’s email address (Push Statement). For your conveniences in accessing Monthly Statement, please register your email address through your Relationship Manager (RM) or visit our nearest branch.

Should your need further information, please contact your RM or DBSI Customer Centre at 1500 327 / 69 327 via mobile phone.

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DBS MiWealth Protection Launch 2016

22 March 2016

PT Bank DBS Indonesia (“DBS Indonesia”) with Manulife held an event titled "Grow Confidently, Live More". This event is the launching of Manulife insurance product called MiWealth Protection, held on March 3rd, 2016, at the ballroom of Hotel Mulia Senayan, Jakarta.

With Prita Gozie, Financial Planner, as the main speaker who talked about how to grow the portfolio from financial planning perspective in the situations of market volatility, this event also presents Rich Russell, winner of The Next Mentalist with a very interesting hologram performances.

On this occasion DBS also provides 'Closing on The Spot' Promo to Customer who attended this event, this was our token of appreciation to Customers who have entrusted DBS to become their banking partner.

At the end of the event, the lucky Customers get prizes such as iPad Pro, Samsung Galaxy S7, Travel and Shopping Vouchers.

 

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Ammendment of Bank Indonesia Regulation Related To Foreign Exchange Transaction Against Rupiah

29 February 2016

In accordance with SEBI No.17/49/DPM and SEBI No.17/50/DPM which are the technical guide for PBI No. 16/16/PBI/2014 as lastly amended by PBI No. 17/15/PBI/2015 (Foreign Exchange Transaction Against Rupiah between Banks and Domestic Party) and PBI No. 16/17/PBI/2014 as lastly amended by PBI No. 17/16/PBI/2015 (Foreign Exchange Transaction Against Rupiah between Banks and Foreign Party), the supporting documents that apply to foreign exchange transactions against Rupiah more details as per appendix LIST OF UNDERLYING DOCUMENTS - EFFECTIVE 1 MARCH 2016. Furthermore, some of changes that listed in Bank Indonesia Circular Letter mentioned above, as follows: 

1. Increased Forward sell threshold without underlying transaction from USD 1 million to USD 5 million or its equivalent / transaction / customer.
2. Prohibition of using Securities of Bank Indonesia (SBBI) in foreign currencies as underlying document of buy foreign exchange against rupiah, through spot and / or derivatives transactions is not allowed.
3. Proof of ownership foreign currency funds in domestic and overseas  can be used as underlying documents for foreign currency transactions Forward Sell, with the condition where amount and transaction period of the transaction is no more than amount and period of fund ownership.
4. Changes to the Underlying Transactions on credit-related, became as follows:

a) Applied only to loans that have been disbursed (excluding undisbursed loan)

b) Maximum period and amount of foreign currency transactions is the same as period and credit withdrawal amount

5. Settlement of forward sell transactions shall not exceed the threshold and / or full settlement forward sell transaction with the underlying foreign currency funds ownership

 

For further detail, please refer to:

1. 1st Link
2. 2nd Link

1st Attachment

2nd Attachment

 

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Announcement in RTGS & SKN Limit Changes

10 November 2015

In accordance with Letter from Bank Indonesia No. 17/53/DPSP regarding Implementation Plan of BI-RTGS system, BI-SSSS dan BI-ETP Generation II dated 10 November 2015, hereby we would like to inform you on limit changes applied to transfer limit amount of BI-RTGS System and SKN effective 16 November 2015:

1. Fund transfer through BI-RTGS System will be applied for amount above IDR 500.000.000,00 per transaction
2. Fund transfer through SKN is available for any amount (no limitation)

Effective on 1 July 2016

1. Fund transfer through BI-RTGS System will be applied for amount above IDR 100.000.000,00
2. Fund transfer through SKN is applied for any amount up to IDR 500.000.000,00

For more information, please contact:

DBSI Customer Centre at 1500 327 or 69327 (via mobile phone)

 

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Changes in Accelerated Repayment Fee and Cancellation of Dana Bantuan Sahabat Facility

22 September 2015

We would like to inform you on fee changes applied for Dana Bantuan Sahabat facility as follows:

Accelerated repayment fee	8% from loan balance and other charges
Cancellation fee	8% from loan balance and other charges

 

These changes is effective as of December 1st, 2015.

For more information, please contact 24 hours service DBSI Customer Centre at 1500 DBS (1500 327) or 69 DBS (69 327) from your cellphone.

 

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Ammendment of Bank Indonesia Regulation Related to Foreign Exchange Transaction Against Rupiah

September 4, 2015

In accordance with PBI No.17/13/PBI/2015 and PBI No.17/14/PBI/2015 which are the Second Amendment of PBI No. 16/16/PBI/2014 (Transaction of Foreign Exchange against Rupiah between the Bank and the Domestic Parties) and PBI No.16/17/PBI/2014 (Transaction of Foreign Exchange against Rupiah between the Bank with the Foreign Parties):

1. The threshold to purchase Foreign Currency against Rupiah by the Customer to the Bank through Spot transactions which require to have the Underlying Transaction, are lowered from USD 100,000.00 (one hundred thousand US dollars) to USD25,000.00 (twenty five thousand US dollars) or its equivalent per month per customer.
2. In the case of the nominal value of the Underlying Transaction is not in the multiples of USD 5,000.00 (five thousand US dollars) then the nominal value of the Underlying Transaction can be rounded up to the multiples of USD 5,000.00 (five thousand US dollars).

 

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Obligation to Use Rupiah in Domestic Transaction

June 29, 2015

In accordance with Bank Indonesia Regulation No. 17/3/PBI/2015 dated March 31, 2015 and Bank Indonesia Circulation Letter No. 17/11/DKSP dated June 1, 2015 regarding Obligation of Utilization of Rupiah in the Territory of Republic of Indonesia, every bank that operates in Indonesia is obligated to inform its customer that effective July 1, 2015, all transactions executed in the Territory of Republic of Indonesia, either conducted by resident or non-resident, in the form of cash transaction or non-cash transaction shall use Rupiah currency.

Learn More

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Related Links

• Service Charges & Fees
• LLD Transaction Purpose Code
• Treasures Centres
• http://www.dbs.com/terms/Pages/default.aspx

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Frequently Asked Questions