Important Announcement

Operational activity of PT Bank DBS Indonesia (Bank DBS)

Please be advised. Due to Seclusion Day (Nyepi) and Eid Al Fitr 2025, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Friday, 28 March 2025 – Monday, 7 April 2025.

The branches will be re-opened on Tuesday, 8 April 2025.

PT Bank DBS Indonesia wishes you Happy Seclusion Day and Eid Mubarak.

Protect Your Account from SMS Scams with Fake Point Redemption Links

Beware of Point Redemption Scams!

Fraudulent point redemption schemes are becoming more common. One common tactic is for scammers to send SMS messages pretending to be from a bank, containing false information as shown in the example below.

What Are the Scammers’ Intentions?

• Redirecting You to a Fake Website – Scammers trick you into entering sensitive information such as your PIN, credit/debit card number, CVV/CVC, and One-Time Password (OTP).
• Gaining Control of Your Bank Account – If scammers obtain your banking details, they can access and misuse your account.

How to Protect Yourself from Scams:

• Verify Before Acting – Always check banking services, offers, or promotions through the bank’s official contact, social media, or website.
• Be Cautious of Unknown SMS Messages – Delete any suspicious banking-related messages immediately.
• Avoid Clicking Suspicious Links – Never click on links that ask for personal data or redirect you to unofficial websites.
• Keep Your Banking Information Private – Never share your PIN, OTP, or other sensitive account details.

If you receive a suspicious SMS, contact PT Bank DBS Indonesia ("Bank") through its official channels. Stay alert and stay safe!

• DBSI Customer Center: 1500 327 or +6221 29852888 (from outside Indonesia) - specifically for receiving Customer calls.
• digibank by DBS Application: Live Chat24/7 via digibot (chat icon on the top right).
• WhatsApp Bisnis Bank DBS Indonesia: +62 85815003270 (specifically for sending one-way messages from the Bank to Customers)
• Email: Using the official domain @dbs.com
• Facebook: DBS And digibank by DBS
• Instagram: @dbsbankid and @digibankid
• YouTube: DBS Indonesia and digibank by DBS
• TikTok: @digibankid

Launch of Multi Share Class for Reksa Dana Schroder USD Bond Fund

Thank you for your support by becoming a customer of PT Bank DBS Indonesia (“DBSI”). 

Referring to the previous notification regarding the “Launch of Multi Share Class for Reksa Dana Schroder USD Bond Fund”, it is hereby informed that effective starting March 10, 2025 DBSI will only distribute Schroder USD Bond Fund Class I. For customers who previously owned Schroder USD Bond Class A, as of March 10, 2025 the ownership unit will change to Schroder USD Bond Class I, with dividend payout feature.  

In regards with this change implementation, the “KSEI AKSes Facility” will record a switching transaction from Schroder USD Bond Class A to Schroder USD Bond Class I on March 10, 2025. 

Thus, this information is conveyed. If you need further information, please contact the 24-hour DBSI Customer Center service at 1500 327. 

Information on Savings Interest Rate Adjustment

As part of our commitment to continuously optimize our services, we would like to inform you about the adjustment to the savings interest rate, which will be effective from 1 March 2025 with the following details:

Launch of Multi Share Class for Reksa Dana Schroder USD Bond Fund

Thank you for your support by becoming a customer of PT Bank DBS Indonesia (“DBSI”). 

Referring to the notification from PT Schroder Investment Management Indonesia ("PT SIMI") No. 22931/DT/112024 dated 14 November 2024 regarding the Provision of share class A and I in the Schroder USD Bond Fund, we inform you that PT SIMI as the Investment Manager of the Schroder USD Bond Fund ("Mutual Fund") has implemented multi share class for Mutual Funds effective since 13 January 2025 with the following details: 

• Share Class A (Accumulation): This is the current share class of the Mutual Fund, where investment results are reinvested to seek capital growth, and there is no dividend distribution to Unit Holders. 

• Share Class I (Income): This is the new share class, which will distribute dividends regularly to Unit Holders. 

In connection with the implementation of the multi share class above, we inform you that effective since 10 March 2025, Bank DBS Indonesia will only distribute Schroder USD Bond Fund class I, namely Mutual Funds that have a dividend distribution feature. Thus, effective from 1 March 2025, the Participation Unit Holders of Schroder USD Bond Fund Class A at Bank DBS Indonesia automatically become Participation Unit Holders of Schroder USD Bond Fund Class I. 

This information is conveyed. If you need further information, please contact the 24-hour DBSI Customer Center service at 1500 327. 

Implementation of VAT on Mutual Fund Transaction Fees - Effective January 1, 2025

Referring to the Minister of Finance Regulation PMK No 131 Year 2024, concerning “Value-Added Tax Treatment on the Import and Delivery of Taxable Goods, the Provision of Taxable Services, as well as the Utilization of Intangible Taxable Goods and Taxable Services from Outside the Customs Area within the Customs Area,” which takes effect on January 1, 2025, the following outlines is the applicable calculation scheme for VAT on Mutual Fund Transaction Fees. 

• The VAT Payable calculation is as follows: 

  Tax Base	:	Other Value (11/12 x Mutual Fund Transaction Fee)
  VAT Tariff	:	12%
  VAT Calculation	:	11/12 x Mutual Fund Transaction Feex 12%

• Simulation of VAT Payable calculation for Mutual Fund Transaction Fee:  

  Transaction Type	:	Subscription / Purchase
  Transaction Amount	:	IDR 1,000,000,000
  Transaction Fee	:	1%
  Transaction Fee Amount	:	IDR 10,000,000
  Other Value Tax Base	:	IDR 9,166,667   calculated from IDR 10,000,000 x 11/12
  VAT Tariff	:	12%
  VAT Calculation	:	IDR 1,100,000   calculated from IDR 9,166,667 x 12%
  Effective VAT Rate	:	11%   Calculated from IDR 1,100,000/IDR 10,000,000

Temporary Closing Schedule MAGOLD

Dear Valued Customer,

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule switching  transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”) product during the period January 23, 2025 to February 3, 2025 (the “Period”).

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from January 28,2025 – February 2 ,2025, to celebrate the Lunar New Year. Subscription and redemption transactions of Participation Units MAGOLD proceed as usual during the period.

This applicable for all transaction channels & all Selling Agents.

This notice advertisement has been published in Website PT Manulife Aset Manajemen Indonesia https://www.manulifeim.co.id/informasi/pengumuman.html

Thank you.

New Location Branch Office Makassar

Dear Valued Customer,

Thank you for your support and trust to PT Bank DBS Indonesia (“Bank DBS Indonesia”).  We always strive to continuously improve the quality of our services, one of which is by taking strategic steps to ensure maximum business growth opportunities.

We are pleased to inform you that effective 3 February 2025, all transactional activities at Bank DBS Indonesia Makassar branch office, located at Jl. Haji Bau No.36, will be moved to the new branch location at:

Bank DBS Indonesia Kantor Cabang Makassar
Jl. DR Ratulangi No. 2
Makassar- Sulawesi Selatan

For your convenience during the transition period, the current Bank DBS Indonesia Makassar branch Office will continue to serve your banking needs until 31 January 2025 from 08:30 – 15:30 WITA. On the next working day, we welcome you to experience our banking services at the new location of Bank DBS Indonesia Makassar branch office.

Should you require further assistance, please contact your Treasures Relationship Manager or DBSI Customer Centre 1500 327. For corporate clients, please contact DBSI BusinessCare at 1500 380.

Thank you and we look forward to serving you better in the greatly improved office surroundings.

Yours faithfully,

PT Bank DBS Indonesia

Changes in VAT for Mutual Fund Transaction Fees – Effective January 1^st 2025

Dear Valued Customer, 

Referring to Law No. 7 of 2021 concerning Harmonization of Tax Regulations, it is stated in Chapter IV- Value Added Tax - article 7 paragraph (1) Value Added Tax Rates are:

1. 11% (eleven percent) which will take effect on 1 April 2022;
2. 12% (twelve percent) which will take effect no later than 1 January 2025

Based on this regulation, effective 1 January 2025, the VAT upon Mutual Fund transaction fees debited that from the Customer accounts will be adjusted from 11% to 12%.

The arrangement for implementation of 12% VAT for Mutual Fund transactions is as follows:

1. For transaction through Branch:

   Transaction Type	Transaction Date	Transaction Fee Debit Date	VAT
   Subscription	30 December 2024	30 December 2024	11%
   Switching	30 December 2024	31 December 2024	11%
   Redemption	30 December 2024	31 December 2024	11%

    

2. For transaction through digibank by DBS Application:

   Transaction Type	Transaction Date	Input Time	Transaction Fee Debit Date	VAT
   Subscription	30 December 2024	Before 13.00 WIB	30 Desember 2024	11%
   	30 December 2024	After 13.00 WIB	2 Januari 2025	12%
   Switching	29 December 2024	After 13.00 WIB	31 December 2024	11%
   	30 December 2024	Before 13.00 WIB	31 December 2024	11%
   	30 December 2024	After 13.00 WIB	3 Januari 2025	12%

Please note the following things regarding VAT of Mutual Fund transactions through digibank by DBS Application:

• For Redemption transaction there is no transaction fee charged to the Customer’s account, therefore no impact caused by this VAT change.

Payment Services in Bayar & Beli - Orange TV, Paypro, XL Tunai

Dear Valued Customers,

Please be informed that the bill payment services for Orange TV, Paypro, and XL Tunai are no longer accessible via Bayar & Beli feature.

Rest assured, you can still use Bayar & Beli feature for other bill payment transactions.

Always update the digibank by DBS App to the latest version on the App Store and PlayStore to enjoy latest features & services.

Addition Types of Instruction that can be Carried out using Instructions Authorization via Telephone PT Bank DBS Indonesia

Effective October 03, 2024, the following additional of instruction types that can be carried out using Instructions Authorization via Telephone PT Bank DBS Indonesia:

1. Request of Withholding Tax Receipt
2. Request of Monthly Statement
3. Request of Fixed Deposit Advice
4. Request of Bond Trade Confirmation

The changes are listed in:

1. Terms and Conditions for Opening and Managing Individual Account Instruction Authorization via Telephone, Part D Article 1 Point 1.2 Letter K

   "Request of of Withholding Tax receipt, and/or Monthly Statement, and/or Fixed Deposit Advice, and/or Bond Trade Confirmation" 

2. Instruction Authorization via telephone, Point 1.2 Letter K

   "Request of Withholding Tax receipt, and/or Monthly Statement, and/or Fixed Deposit Advice, and/or Bond Trade Confirmation"

Click here to view the Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia.

Temporary Closing Switching of Manulife Syariah Golden Asia

Dear Valued Customer,

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule switching transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”) product during the period 25 September – 2 October 2024 , (the “Period”).

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from , to celebrate the National Day of the People's Republic of China. Subscription and redemption transactions of Participation Units MAGOLD proceed as usual during the .

This implementation applies for all transaction channels & all Selling Agents.

This notice advertisement has been published in PT Manulife Aset Manajemen Indonesia Website

Thank you.

Medan Diponegoro branch office will be moved to the new branch

Thank you for your support and trust that you have placed in PT Bank DBS Indonesia (“Bank DBS Indonesia”).  We always strive to continuously improve the quality of our services, one of which is by taking strategic steps to ensure maximum business growth opportunities.

We are pleased to inform you that effective 28 October 2024, all transactional activities at Bank DBS Indonesia Medan Diponegoro Sub-branch office, located at West Plaza Building Jl. Diponegoro No.16, will be moved to the new branch location at:

Bank DBS Indonesia Kantor Cabang Pembantu Medan Diponegoro
Jl. Diponegoro No. 14 D-E
Medan - Sumatera Utara

For your convenience during the transition period, the current Bank DBS Indonesia Medan Diponegoro Sub-branch Office will continue to serve your banking needs until 25 October 2024 from 08:30 – 15:30 WIB. On the next working day, we welcome you to experience our banking services at the new location of Bank DBS Indonesia Medan Diponegoro Sub-branch office.

Should you require further assistance, please contact your Corporate or Treasures Relationship Manager or 24-hour DBSI Customer Centre at 1500 380 for Corporate and at 1500 327 for Treasures

Thank you and we look forward to serving you better in the greatly improved office surroundings.

Yours faithfully,
PT Bank DBS Indonesia

Asia’s Safest, Asia’s Best
Best Bank in ASIA Pacific 2018, Global Finance
Safest Bank, 2009-2017, Global Finance
World’s Best Digital Bank 2016, Euromoney

Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia

Amendment of terms and conditions on the document of Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia which will be effective as of 1 July 2024 are as follow:

1. Changes regarding definition of Bank on Section A Article 1.
2. Changes on the terms and conditions regarding General Conditions Account Opening on Section B Article 1 Point a.
3. Changes on the terms and conditions regarding Foreign Exchange Transactions on Section B Article 9.2 Point f.
4. Changes on the terms and conditions regarding Foreign Exchange Transactions on Section B Article 9.4 Point b and c.
5. Changes on the terms and conditions regarding Customer Center on Section D Article 2 Point b and c.

Click here to view the Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia.

Spending Tracker feature on digibank by DBS Application will be deactivated

Effective on 27 July 2024, Spending Tracker feature will be deactivated from digibank by DBS Application. However, you can still enjoy other digibank by DBS Application features for your banking and wealth activities.

The operational activity of PT Bank DBS Indonesia due to the Ascension Day and Mass Leave

Dear Valued Customers,

Please be advised. Due to the Ascension Day and Mass Leave, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Thursday - Friday (9 -10 May 2024).

The branches will be re-opened on Monday,13 May 2024.

PT Bank DBS Indonesia wishes you a Happy Ascension Day.

Thank you

Some Payment Service in Bayar & Beli Feature will be Deactivated

Please be informed that the bill payment services for First Media, Telkom PSTN/Indihome, PAM, PDAM, and PALYA are no longer accessible. Additionally, starting June 8, 2024 the M-TIX XXI top-up service will also be inaccessible. However, you can still use the Bayar & Beli feature for other necessities. Download the latest digibank by DBS apps to enjoy latest features & services.

Dear Valued Customers,

Please be advised. Due to Eid Al Fitr 2024, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on

Monday, 8th April – Monday,15th April 2024.

The branches will be re-opened on Tuesday, 16th April 2024.

PT Bank DBS Indonesia wishes you a Happy Eid Mubarak.

Thank you

Operational activity of PT Bank DBS Indonesia in General Election Day

Dear Valued Customers,

Please be advised. Due to General Election Day, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Wednesday,14 February 2024. The branches will be re-opened on Thursday, 15 February 2024.

 PT Bank DBS Indonesia wishes you a Happy General Election Day

Change in Transaction Cut-Off Time (COT) at Bank DBS Indonesia Branch Office

For your convenience, we provide digibank by DBS application for you to conduct transaction anytime and anywhere, and Instruction Authorization via Telephone or Instruction Authorization via Email facility.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

Announcement of Green Savings Account Interest Rate Adjustment

Effective 1 December 2023, there will be an adjustment to the Green Savings Account interest rates.

Here are the Green Savings Account interest rates that will apply:

System Maintenance Information

We are constantly upgrading our systems to bring you a more pleasant banking experience. During the mentioned period of scheduled maintenance, some of the services will not be available:

DBS -  ASPIRE :

Latest updates on the Bayar & Beli feature in the digibank by DBS application

Fulfill all your essentials with the Bayar & Beli feature on the digibank by DBS Application.

Effective November 21, 2023, the Mandiri e-Money Card Top Up service through the Bayar & Beli feature on the digibank by DBS Application will be deactivated.

Please make sure you always update the digibank by DBS application to the latest version on the AppStore and PlayStore to enjoy the latest features and services.

System Maintenance Information

To upgrade our banking services, the digibank by DBS Application will undergo system maintenance at Saturday, 7 October 2023 at 00:00 – 21:00 WIB and some features will be temporarily unavailable. No need to worry as you can still carry out unaffected banking activities.

Below are the unavailable features:

1. digibank registration using Debit/Credit Card
2. Debit Card request/replacement
3. Data update: handphone number, email, address
4. Investment risk profile update

We apologise for the inconveniences. If you need any assistance, please contact your Relationship Manager.

Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia

Amendment in The Terms and Conditions for Opening and Managing Individual Accounts of PT Bank DBS Indonesia ("Terms and Conditions") to be effective as of 25 September 2023 are as follow:

1. Changes in the definition regarding Green Savings Account on Section A Article.

2. Addition of terms and conditions regarding Instruction Authorization via Telephone on Section D Article 1.2 Paragraph 1.1 Point (i), (j), (k) as follow:

   • (i) Overbooking to the insurance company's account at the Bank, for insurance policy payment in the same name as the account holder.

   • (j) Request of Gift Redemption.

   • (k) Request of Withholding Tax receipt.

Click here to view the Terms and Conditions.

If you have objection regarding the changes on the terms and condition regarding Instruction Authorization via Telephone, you can request to revoke the Instruction Authorization via Telephone facility at the nearest Bank's Office Branch.

For more information, please contact your Relationship Manager or DBSI Customer Centre at 1500 327 or +6221 298 52800 (from overseas).

Temporary closing schedule switching transactions "MAGOLD"

Dear Valued Customer,

Referring to the notification provided by PT Manulife Aset Manajemen Indonesia as the Fund Manager, it is hereby informed the temporary closing schedule switching  transactions of Reksa Dana Syariah Manulife Saham Syariah Golden Asia Dolar AS (“MAGOLD”) product during the period September 27, 2023 to October 6, 2023 (the “Period”).

This temporary closure is due to the closing of stock exchanges in China, where most of the MAGOLD securities portfolio will not be traded from September 29 until October 6, 2023 to celebrate the National Day of the People's Republic of China. Subscription and redemption transactions of Participation Units MAGOLD proceed as usual during the period.

This applicable for all transaction channels & all Selling Agents.

Herewith we attached a notice advertisement that has been published by PT Manulife Aset Manajemen Indonesia through Investor Daily as a reference.

Thank you.

Comprehensive & seamless financial access on digibank Application

Effective on August, 12 2023, Internet banking service through desktop/web browsers has been deactivated.

Let's use digibank by DBS Application for an ease investing on capturing the market momentum, preparing protection needs and all your banking transactions, anytime anywhere so you can be confidently  achieving your financial goals.

Download or update the digibank by DBS Application on the App Store and Play Store to continue your transactions and investments here

Operational Activity of PT Bank DBS Indonesia During Eid Adha

Please be advised. Due to Eid Adha, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Wednesday - Friday (28^th - 30^th June 2023).

The branches will be re-opened on Monday, 3rd July 2023.

Announcement for Pancasila and Vesak Day 2023

Dear Valued Customers,

Please be advised. Due to Pancasila Day and Vesak Day, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Thursday - Friday (1st - 2nd June 2023).

The branches will be re-opened on Monday, 5th June 2023.

Announcement for Savings Account Interest Rates Adjustment

We hereby inform you that effective on 10 May 2023 there will be some adjustments on the interest rates for Tabungan Maxi Account (IDR).

The following Tabungan Maxi Account interest rates will apply:

Operational Activity of PT Bank DBS Indonesia During Eid Mubarak

Please be advised. Due to Eid Al Fitr 2023, the operational activity of PT Bank DBS Indonesia (Bank DBS) will be closed on Wednesday – Tuesday (19^th -25^th April 2023). The branches will be re-opened on Wednesday, 26^th April 2023.

PT Bank DBS Indonesia wishes you a Happy Eid Mubarak.

New Menu and Function in CCTR IVR

In order to improve the quality of DBSI Treasures Hotline services, starting 13 January 2023, there is a change in steps in contacting DBSI Treasures Hotline.

Customer may contact DBSI Treasures Hotline at 1500327 or +622129852800 (outside Indonesia). After language selection, kindly select menu:

1. For Treasures and TPC, press 1

If customer presses option 1 then customer will be required to enter the information on the number of savings account/eKTP/Customer will then be connected to the DBSI Treasures Hotline Customer Service Officer.

Dormant Fee Notification

Dear Valued Customer, Starting 15 November 2022, the Customers of DBS Treasures will be charged a maximum fee of IDR50,000 per month if all Current Accounts or Savings Accounts are dormant.

A dormant account is a Current or Savings Account which status changes from active to dormant due to the lack of debit/credit transactions conducted by the Customer for 12 (twelve) consecutive months. All debit transactions cannot be performed, while some credit transactions are limited to protect dormant accounts. The Customer can request for activation to continue performing transactions using the Account.

How to Activate Dormant Account

Activate your Account through one of the three easy ways below:

• digibank by DBS Application
  Limited to partial activation and only Savings Accounts are shown on the app.

• Branch Office
  Fill the activation form or perform any transaction.

• Email Instruction
  The Customers with Email Instruction facility can send an instruction via email to activate their Account. Limited to partial activation.