MiFirst Life Protector (MiFLIP)

The entry age limit is 18-50 years old, where the maximum entry age and coverage period selected is <= 58 years old.

Yes, there are Questions of Health that should be agreed to know the condition of prospective insured when joining this insurance program.

Digibank by DBS customers who are meet the criteria including age limit, in good health condition, and do not have the MiFirst Life Protector product that exceeds the requirement.

Exceptions refer to the provisions of the policy, including but not limited to: injuries or illnesses that arise directly or indirectly due to war, treatment due to alcoholic beverages or prohibited substances, suicide, AIDS, and military duty (full details can be found in the policy document).

The premium will be deducted directly from the credit card or debit card that you used at the time of purchase (mandatory card in your own name), for the first premi and the following premi (renewal). Renewal payments will be made every month according to the policy’s effective date. Please make sure the card is active and your debit / credit card has been allowed by the card issuing bank to be used for online payment purposes.

The claim need to be submitted to Manulife Indonesia in written within 90 calendar days after the Participants die or 180 calendar days after the Participants suffer from Total Permanent Disability.

Disability experienced by the Insured is comprehensive, permanent, and cannot be cured/irreversible, where the Insured can no longer perform any work that generates salary or income continuously within 180 (one hundred and eighty) consecutive calendar days.

Other Cause is a Cause that arise other than the result of an accident, namely illness.

Monthly premi payment will be using the same debit card or credit card used for the first payment when customer purchase MiFirst Life Protector.

You can contact Manulife Indonesia contact center as the provider of MiFLIP at (021)-25557777. Please prepare your policy and identity (national id) number. For detail, check here.

You can request a claim in Manulife Indonesia website via the “Claim” button on your digibank policy page.

After the period of Policy ends, if there is no claim during the insurance coverage period, the final benefit of coverage will be paid in the form of 100% premium that customer has paid.

Free Look Period is the period set by insurance company for policy holder to read up and ensure that the contents of the policy are in accordance with the desires and needs of the policy holder. For MiFirst Life Protector insurance the free look period is 14 calendar days from the receipt date of the policy.

Manulife will send the electronic policy (ePolicy) to your email address (1 working day). Manulife will also send hardcopy of the policy summary to your residential address.