Has your mobile signal suddenly disappeared, leaving you unable to receive calls, messages, or notifications? Beware of SIM Swap, where fraudsters transfer your mobile number to another SIM card to steal your personal data.
How SIM Swap Works | How to Stay Safe from SIM Swap |
|---|---|
Fraudsters steal your data through phishing or malicious links. | Do not click links in suspicious messages. |
Fraudsters impersonate you to request a SIM Card replacement. | Enable a SIM PIN password in your phone’s settings. |
Your mobile phone loses signal and you can no longer receive calls/messages | If your phone suddenly loses signal, contact your mobile network provider immediately. |
Fraudsters receive your OTPs and gain access to your accounts. | Contact the DBSI Call Centre using the number on the back of your debit or credit card if you notice any suspicious activity involving your mobile number or Bank account. |
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: dbsicc@dbs.com
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
