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Beware of Scams!

Never disclose your OTP to anyone

At a Glance

Beware of Scams!

Beware of Scams!Be alert if you receive a call from a caller ID that resembles DBSI Customer Centre number. DBSI Customer Centre number 0804 1500 327 or +6221 29852888 (from outside Indonesia) are solely for receiving incoming calls.

PT Bank DBS Indonesia never asks for customer’s personal data such as card details (card number, CVV, expiry date), OTP, PIN, or Password via email, SMS, call, or any social media.

Keep your personal data private.

What is One Time Password?

Modus Operandi:

Fraudster uses the application to change the caller ID to resemble DBSI Customer Centre number

Fraudster uses victim’s credit card information to make an online transaction by entering this information and requires OTP for the transaction to be successful

Fraudster calls the victim pretends to be DBS staff and tries to convince his/her to reveal the OTP

OTP that has been obtained then used to complete the transaction

How can you protect yourself from such scams?

Do not fill in any personal data on suspicious links

Close the CVV (3-digit code on the back of the credit card) if necessary

Be alert if you receive a call from a caller ID that resembles DBSI Customer Centre number

Do not share your OTP to anyone, including those who claim to be DBS staff

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PT Bank DBS Indonesia is licensed and supervised by The Indonesian Financial Services Authority and Bank Indonesia, and an insured member of Indonesia Deposit Insurance Corporation (LPS)