Did you receive a notification message via WhatsApp or SMS stating that your package is lost or failed to be delivered? Then offered a refund via a link? Watch out, this could be a fake package courier scam aimed at stealing your personal data and banking access.
Beware of Fake Couriers
🚩 Reporting a lost or problematic package and offering a refund.
🚩 Sending a link or QR code to process the refund.
🚩 Directing you to a fake page that requests personal data or banking information.
🚩 Asking you to install a specific application or requesting access to your device.
Safety Tips
✅ Check delivery status via the official application or website of the shipping expedition.
✅ Contact official customer service for confirmation.
✅ Do not click links, scan QR codes, or install applications from unclear sources.
✅ Do not share OTPs, PINs, Passwords, CVVs, and the 16-digit card number.
✅ Reject requests for screen sharing or device access from unverified parties.
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: dbsicc@dbs.com
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
