Scams can seem convincing because the fraudsters claim to be DBS staff and speak in a professional, well-organized manner. Stay vigilant to avoid being misled.
Signs of Fraudsters:
- Claiming to be DBS staff and contacting you via Whatsapp (chat or call), email, phone call, and sms.
- Creating urgency or panic with messages such as: “There is suspicious transactions”, “Service upgrade”, “Your account is under reviewed or blocked”.
- Requesting sensitive information such as OTP, CVV, PIN, & Password.
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: [email protected]
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
