Be careful! Scammers are increasingly using AI to create deepfakes by replicating the faces and voices of people you know. Pay attention to their signs and methods to avoid become a victim.
Signs of AI Deepfake Videos and Sounds |
|---|
1. Strange eye blinking (too often/too infrequent) and lip movements not in sync with the voice. |
2. Differences in video quality in certain parts (e.g. faces appear blurry, but the background is clear). |
3. The voice tends to be flat, robotic, awkward, and the pronunciation is stiff. |
Fraudster Methods | How to Anticipate Fraud |
|---|---|
Using facial or voice manipulation (deepfake) to create panic with urgent & sudden reasons. | Stay calm and pay attention if their lip, eye and voice movements are not in sync. |
Contact via video call or phone by pretending to be someone you know. | Don’t trust it immediately. Verify by contacting the number claimed by the scammer through another channel. |
Asking to transfer money or other personal data, such as PIN, OTP, & CVV. | Do not ever transfer money or share your personal data, such as PIN, OTP, and CVV. |
Official Contact of PT Bank DBS Indonesia
- DBS digibank Application: Live Chat 24/7 via digibot (chat icon on the top right).
- DBSI Customer Centre: digibank: 0804 1500 327 or +6221 29852888 (from overseas). DBS Treasures & Treasures Private Client: 1500327 or +6221 298 52800 (from overseas). Only used to receive customer calls.
- Official e-mail: [email protected]
Other Official Channels
- WhatsApp Business: +62 85815003270 and +62 81519904657 (for one-way messages from the Bank to customers only).
- Website: https://www.dbs.id
- Facebook: DBS and DBS digibank Indonesia
- Instagram: @dbsbankid and @digibankid
- YouTube: DBS Indonesia and DBS digibank Indonesia
- Tiktok: @digibankid
Stay tuned to Behind The Scam series on Bank DBS Indonesia’s social media to learn more about varoius types of digital fraud.
PT Bank DBS Indonesia is licensed and supervised by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), and also participant of Indonesia Deposit Insurance Corporation (LPS) guarantee program.
