Lead Your Wealth One Step Ahead

Bayar & Beli offers easy and flexible financial transactions for all your daily needs and lifestyle, anytime and anywhere.

Method 1 - Access via Login Screen

Method 2 - Access via Home Screen

As a form of commitment in providing comfort and security, PT Bank DBS Indonesia (the “Bank”) provides convenience to customers in submitting complaints regarding transaction dispute through digibank by DBS Application.

If you need to report a transaction dispute, please follow these instructions below:

1. Open the digibank by DBS Application and select “Lainnya”. In “Bantuan” section, select “Sanggahan Transaksi” or you can search for “Sanggahan Transaksi” in the search bar
2. Select and enter the required detail of your transaction dispute which includes:
   1. Type of Transaction
   2. Date of Occurred Transaction
   3. Transaction Amount
   4. Transaction Reference Number
   5. Account Number
   If all the information is filled in, press “lanjut”.
3. In this section, provide more details about the incident. For example: the location of the incident, the conditions that caused it to happen, etc. Then, tap “SEND”.

Your report has been received to be processed. You will be followed up within 5-10 working days. A confirmation and report number will be sent to your email address which registered in digibank by DBS Application.

A transaction dispute form shall be sent to your email to be filled, or you can download Affidavit Form Kartu Kredit  / Affidavit Form Kartu Debit. Once completed, send the form along with proof of transaction and ID card to [email protected].

Transfer your first balance by following these steps:

1. Transfer balance from other banks, via bank teller, ATM or internet / mobile banking
2. Choose bank destination: PT BANK DBS INDONESIA
3. Enter the Bank Code: 046
4. Enter your digibank account number by following these instructions:
• Click Savings and Current Account in the digibank by DBS Application homepage
• Click on your main savings account, and your account number will be shown at the top part of the screen.
5. Follow the further instructions provided by the sender bank

You can transfer to other banks by following these steps:

• On the front page, tap “Transfer”
• Tap “Penerima Transfer Rupiah” and choose your bank account destination
• If you don’t have any saved destination accounts yet, you can add them easily:
  • Tap “Tambah Penerima” and tap “Transfer Rupiah” for domestic transfers, or “Transfer Valas” for international transfers.
  • Register your bank account destination’s details and tap “LANJUT”
• Enter your transfer amount and tap “LANJUT”
• Make sure that your details are correct, then tap “LANJUT” and enter your Login Password and tap “OTENTIKASI”
• Finally, tap “SELESAI” and you will return to the homepage
• You will receive your transfer confirmation via SMS and Email

Features & Benefits