Terms and Conditions for DBS Travel Privileges Programme
General Terms and Conditions
This Travel Programme shall be from 1 April 2019 to 31 March 2020. Including these two dates mentioned in the Programme period
Travel Programme is open to all PT Bank DBS Indonesia (“DBSI”) Treasures Private Client and Treasures Customers (“Customers”) who meet the average minimum balance requirement of Rp 500.000.000, - (five hundred million) across the Programme Period. If DBSI Treasures Customers do not meet the stated average minimum balance requirement Rp 500.000.000, - (five hundred million), the benefits offered by the Travel Programme would automatically be cancelled by DBSI.
Privileges, Risks and Fees of the Programme
Privileges By participating in the Travel Programme, Customer will enjoy the following privileges: • Starwood Luxury Privileges • DBS Travel Concierge hotel benefits • Medical Travel Facilitation
Risk By participating in the Travel Programme, the Customer is aware and provide consent that his/her personal data may be disclosed to third party(ies) who is engaged by DBSI to provide the privileges stated in point 4. The disclosure of Customer’s personal data/details is strictly only for the purposes of servicing the Customer as part of the Travel Programme.
Fees Customers who participated in the Travel Programme will not be charged anything, except fees that is charged by third party due to facilities used by customers, in which the fee will be informed to Customer by the relevant third party prior using the facility.
The Customer has understood DBSI’s explanation regarding the purposes and consequences of providing Customer’s personal details to related third party. Thus, as part of this Travel Programme the Customer agrees, allows and acknowledge the DBSI including its staff to disclose his/her personal data/information to third party in relation with the participation in this Travel Programme.
The Customer has fully aware that DBSI has the absolute discretion to determine the eligibility of a Customer enrolling in the Travel Programme. DBSI’s decision on all matters relating to or in connection with the Travel Programme shall be final and binding. Any claims related to such matter will be processed and settled in accordance to the prevailing rules and/or regulations.
DBS Travel Concierge is managed by a third party Participant (“Participant”) (on behalf of DBS Bank Ltd).
DBSI shall not be liable in any way to any party for any loss or damage or expenses arising in connection with the Travel Programme, howsoever arising, including without limitation, from any late or non-notification, any error in computing chances, any technical, hardware or software breakdown, malfunction or defects, failed delayed or incorrect transactions, lost or unavailable network connections or any notice that is lost or misdirected.
DBSI makes no warranty or representation towards the quality, merchantability or fitness for purpose of the goods and services to any Customer(s). Any dispute about the same must be resolved directly with the relevant Participant. DBSI is not liable for any loss, injury, claim or damage suffered or incurred arising from or in connection with the use of the Travel Programme. DBSI is not an agent of any Participant or vice versa.
DBSI may, at any time and without prior consent from Customer or liability to any party suspend or terminate the Travel Programme or vary these terms and conditions, but with notification in advance to Customer with reference to the applicable statutory provisions unless it is stipulated otherwise based on related and prevailing laws and/or regulations.
In the event of any inconsistency between these terms and conditions and any brochures, marketing or promotional materials relating to the Travel Programme, these terms and conditions shall prevail.
DBSI’s terms and conditions governing the Customer’s accounts with DBSI and related services apply.
The terms and conditions of this Travel Programme shall be governed by and construed in accordance with the laws of Indonesia, and the Participants irrevocably submit to the exclusive jurisdiction of the Indonesia courts.
A person who is not party to any agreement governed by these terms and conditions shall have no right under and to enforce any of these terms and conditions.
The Customer will indemnify DBSI against any and every law consequences that may arise due to the Travel Programme, unless the matters are caused by the DBSI’s fault or mistake.
DBSI only act as facilitators for DBS Travel Programme in partnership with related third party. DBSI shall not be liable in all services, fees, and other benefits given by third party as service provider which may arise. All decision made from the services provided including fees related with the programme entirely the responsibility of the Customer.
DBSI may receive Customer complaints either verbally or written. Customer complaint can be delivered by:
Visiting the nearest DBSI branch and lodge a complaint with the Relationship Manager/Customer Service Manager, or
Contact DBS Customer Centre at 021 1 500 327
For written complaints, the Customer must provide a copy of identity document and other supporting documents. Verbal complaint will be resolved within 5 (five) business days. If complaint is not resolved within 5 (five) business days, DBSI may ask the Customer to submit the written complaint with supporting documents. Written complaints will be resolved within 20 (twenty) business days upon receipt of the complaint and could be extended up to a maximum of 20 (twenty) business days where required. For more information please visit www.dbs.com/id.
General Terms and Conditions of this Travel Programme is an integral and inseparable and applies to all types of benefit programmes that can be accepted by the Customer.
These terms and conditions have been adjusted to the provisions of legislation including the provisions of regulation of the Financial Services Authority.
DBS Travel Concierge Hotel Privileges
Reservations must be made through DBS Travel Concierge.
Reservations must be made at least 72 hours prior to intended date of stay.
Any changes to the reservation must be made through DBS Travel Concierge and not directly with/within the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part.
All information pertaining to room type, room rate per night and room availability are accurate at time of quotation by DBS Travel Concierge.
DBS Travel Concierge reserves the right to update, modify or change the privileges that come along with the reservations from time to time by informing in advance with reference to the applicable statutory provisions
Starwood Luxury Privileges Program Terms and Conditions
Benefits of Starwood Luxury Privileges include access to a special Rate Plan, dedicated hotel privileges and access to the concierge specialist team. The benefits are subject to change from time to time by informing in advance with reference to the applicable statutory provisions, unless it is stipulated otherwise by prevailing laws and regulations.
The Starwood Luxury Privileges Rate Plan includes amenities that may not be available through other rate plans at participating luxury hotels and resorts owned, managed and franchised by Starwood and its affiliates and operated under the St. Regis, The Luxury Collection, and W Hotels.
Rates and privileges are offered only for bookings via DBS Travel Concierge.
Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.
Amenities are listed for informational purposes and are subject to change by informing in advance with reference to the applicable statutory provisions. Exact amenities are confirmed at time of reservation.
Starwood Luxury Privileges Rate Plan must be booked to guarantee the delivery of added value amenities.
Amenities will not be extended on any other rate plan, prepaid rates and package rates.
Luxury Privileges rate plan is primarily for leisure travel; however, rates may be booked for corporate/business travel if the traveler does not have a negotiated rate with the hotel.
Any modification to a reservation is subject to the hotel's availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees.
The offer is not applicable to groups consisting of more than 9 rooms or 14 persons and cannot to be combined with other offers or promotions.
Privileges include: (1) complimentary travel benefits, Best Available Rates, USD100 hotel credit per room per stay, early check-in & late check out (subject to availability), complimentary in-room standard internet access, daily buffet breakfast for 2, welcome amenity: fruit basket & mineral water, upgrade on arrival (subject to availability) and VIP status; (2) Promotional rates such as: no-cancellation rates and ad hoc hotel promotions with free nights.
No cancellation or amendments within 24hrs of check-in.
For Privilege (1), Credit card will be charged 24 hours prior to check in – SGD or USD only.
For Privilege (2), the concierge will advise the Customer over the telephone on payment terms based on the Customer’s selection (e.g. No-cancellation rates charged on booking or promotional/seasonal rates charged upon check-out at hotel.)
Customers are allowed to select one Privilege per booking.
Incidentals will be paid upon check-out.
Medical Travel Facilitation Terms and Conditions
Medical Travel Facilitation is managed by the Participant.
The Participant itself does not provide any medical services and is only responsible for facilitating the medical consultations with the medical professionals/institutions/specialists (“Medical Specialists”). The Customers shall have the sole right to choose from the options given to them by the Participant as per their requirements. It shall be agreed and acknowledged that any decision or selection made by the Customer in relation to the medical options/solutions or recommendation of the Medical Specialists (“Recommendation”) shall be based on the Customers’ sole judgment. In this regard, the Customers shall at their own cost and expense, verify and check the credentials and reliability of the Recommendation and the Participant shall not have any liability in this regard.
The Participant endeavors to ensure that they provide prompt and timely services, but each Medical Specialist is an individual professional or a professional institute and operates according to his/her/its own methods of operation. The Participant is not responsible for disruptions in service, any actions of any Medical Specialist, and any other action or occurrence related to the provision of the Services. The Participant shall not be liable for any cancellation or delay of the appointment/consultation/interview with the Medical Specialist(s) and any consequences or events that may arise pursuant to scheduling of such appointment/consultation/interview with the Medical Specialist(s).
The Participant is not responsible, directly or indirectly, for any medical decision that Customers may take in pursuance to any Recommendation made by the Participant or its associate medical specialists or medical options/solutions offered by the Participant. The Participant is neither an emergency care provider nor a substitute for emergency or urgent care.
The Participant shall not be liable for any medical negligence that may result due to any Recommendation of The Participant or its associate medical specialists, either for therapeutic, rehabilitative or conventional treatment. The Participant shall not be liable for any medical complications or other consequences that may be faced by Customers on account of any medical procedure that Customers may select and undergo. It shall be explicitly acknowledged and agreed that Customers shall not make any claim against The Participant in relation to any consequences that may arise from any medical treatment and/or advise and/or second opinion and/or resulting from medical negligence by the Medical Specialist(s) that The Participant may recommend.
It shall be acknowledged and agreed that the Participant’ maximum liability relating to Services rendered (regardless of form of action, whether in contract, negligence or otherwise) shall in no event exceed the membership fees paid to the Participant for the portion of Services giving rise to liability. Customers shall acknowledge and agree that in no event shall the Participant be liable for consequential, special, incidental or punitive loss, damage or expense even if I have been advised of their possible existence.
For providing the Services, the Participant shall from time to time have arrangements/tie-ups with a network of Ancillary Medical Service Providers, whose services may be availed by Customers, at his/her option at his/her sole cost and expense. Customer shall acknowledge and agree not to make any claim against the Participant in relation to any deficiency or defect in the services provided by such Ancillary Medical Service Providers.
The Participant shall not be liable for its failure to perform under these Terms and Conditions as a result of occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labor unrest, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of the Participant.
The Participant shall have the right to assign these Terms and Conditions without Customer’s prior written consent but by informing in advance to Customer with reference to the applicable statutory provisions.
PT Bank DBS Indonesia is registered and supervised by the Financial Services Authority (OJK)