Medical Travel Facilitation

Medical Travel Facilitation is managed by a third party service provider (“Medical Service Provider”).

The Medical Service Provider itself does not provide any medical services and is only responsible for facilitating the medical consultations (“Services”) with medical professionals/institutions/specialists (“Medical Specialists”). Clients shall have the sole right to choose from the options given by the Medical Service Provider as per their requirements. It shall be agreed and acknowledged that any decision or selection made by the Client in relation to the medical options/solutions or recommendation of the Medical Specialists (“Recommendation”) shall be based on the Client’s sole judgment. In this regard, Clients shall at their own cost and expense, verify and check the credentials and reliability of the Recommendation and the Medical Service Provider shall not have any liability in this regard.

The Medical Service Provider endeavours to ensure that they provide prompt and timely Services, but each Medical Specialist is an individual professional or a professional institute and operates according to his/her/its own methods of operation. The Medical Service Provider and DBSI are not responsible for disruptions in Service, any actions of any Medical Specialist, and any other action or occurrence related to the provision of the Services. The Medical Service Provider and DBSI shall not be liable for any cancellation or delay of the appointment/consultation/interview with the Medical Specialist(s) and any consequences or events that may arise pursuant to scheduling of such appointment/consultation/interview with the Medical Specialist(s).

The Medical Service Provider and DBSI are not responsible, directly or indirectly, for any medical decision that Clients may take in pursuance to any Recommendation made by the Medical Service Provider or its associate medical specialists or medical options/solutions offered by the Medical Service Provider. The Medical Service Provider is neither an emergency care provider nor a substitute for emergency or urgent care.

The Medical Service Provider and DBSI shall not be liable for any medical negligence that may result due to any Recommendation of the Medical Service Provider or its associate medical specialists, either for therapeutic, rehabilitative or conventional treatment. The Medical Service Provider and DBSI shall not be liable for any medical complications or other consequences that may be faced by Clients on account of any medical procedure that Clients may select and undergo. It shall be explicitly acknowledged and agreed that Clients shall not make any claim against the Medical Service Provider or DBSI in relation to any consequences that may arise from any medical treatment and/or advise and/or second opinion and/or resulting from medical negligence by the Medical Specialist(s) that the Medical Service Provider may recommend.

It shall be acknowledged and agreed that the Medical Service Provider’s maximum liability relating to Services rendered (regardless of form of action, whether in contract, negligence or otherwise) shall in no event exceed the membership fees paid to the Medical Service Provider for the portion of Services giving rise to liability. Clients shall acknowledge and agree that in no event shall the Medical Service Provider or DBSI be liable for consequential, special, incidental or punitive loss, damage or expense even if they have been advised of their possible existence.

For providing the Services, the Medical Service Provider shall from time to time have arrangements/tie-ups with a network of ancillary medical service providers, whose services may be available to the Client, at his/her option at his/her sole cost and expense. The Client acknowledge and agree not to make any claim against the Medical Service Provider or DBSI in relation to any deficiency or defect in the services provided by such ancillary medical service providers.

The Medical Service Provider and DBSI shall not be liable for its failure to perform under these terms as a result of occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labour unrest, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of the Medical Service Provider.

The Medical Service Provider shall have the right to assign these terms without the Client’s prior written consent.

Lifestyle Privileges Programme T&Cs