Lifestyle Privileges Programme T&Cs

Terms and Conditions Governing PT Bank DBS Indonesia (“DBSI”) Lifestyle Privileges Programme (“Programme”)

Your participation in the Programme constitutes acceptance of these following terms and conditions.

Programme Period and Eligibility

1. The Programme is valid until 31 March each year and subject to annual renewal by DBSI.

2. The Programme is open to all DBSI Treasures Private Client customers (“Clients”).

3. To have your membership renewed for the next membership year (e.g. 1 April 2021 to 31 March 2022), Clients would need to maintain the minimum AUM with DBSI in the previous calendar year (e.g. 2020).

General

1. DBS Wealth Concierge is managed by a third party service provider (“Service Provider”) on behalf of DBSI.

2. DBSI shall not be liable in any way to any party for any loss or damage or expenses arising in connection with the Programme, howsoever arising, unless the loss or damage is directly attributable to the gross negligence, willful misconduct or fraud conducted by DBSI.

3. DBSI makes no warranty or representation towards the quality, merchantability or fitness for purpose of the goods and services of any Service Providers. Any such disputes must be resolved directly with the relevant Service Provider.

4. Your participation in the Programme shall also be subject to the terms and conditions as may be imposed by DBSI and/or the Service Provider(s) from time to time and as notified to you.

5. DBSI may, at any time and without prior consent from the Client or liability to any party suspend, withdraw or discontinue Programme, or change these terms and conditions and/or the privileges under the Programme, but with notification in advance to the Clients based on the applicable statutory provisions.

6. By participating in the Programme, the Client consents to our collection and use of Client’s personal data and the use and disclosure of Client’s personal data by/to third parties for the purpose of the Programme. Client agrees to the terms of the DBS Privacy Policy, a copy which can found at dbs.com/privacy.

7. If there is any inconsistency between these terms and any materials relating to the Programme, these terms will prevail.

8. DBSI decision on all matters relating to the Programme shall be final and binding.

DBS Wealth Concierge Hotel Privileges

1. Reservations must be made through DBS Wealth Concierge.

2. Reservations must be made at least 72 hours prior to intended date of stay.

3. Reservations are subject to room availability and applicable terms and conditions. Blackout dates and cancellation policy apply. Rates are subject to taxes, tariffs or fees imposed by governmental authority unless otherwise stated.

4. Any changes to the reservation must be made through DBS Wealth Concierge and not directly with/within the hotel. This applies to change of dates, extension of stay, early check out, delay of arrival or cancellation in full or in part.

5. All information pertaining to room type, room rate per night and room availability are accurate at time of quotation by DBS Wealth Concierge.

6. DBS Wealth Concierge reserves the right to update, modify or change the privileges that come along with the reservations from time to time.

Marriot International Luxury Brands – STARS Privileges

1. Benefits of STARS Privileges include access to a special Rate Plan and dedicated hotel privileges. The benefits are subject to change from time to time. STARS Privileges include amenities that may not be available through other rate plans at participating luxury hotels and resorts owned, managed and franchised by Marriot and its affiliates and operated under the St. Regis, The Luxury Collection, Bvlgari, Edition and Ritz-Carlton.

2. Rates and privileges are offered only for bookings via DBS Wealth Concierge.

3. Rates are per room, per night, based on single/double occupancy and availability at time of reservation and do not include additional per room, per night charges that may be imposed or state/local taxes.

4. Amenities are listed for informational purposes and are subject to change. Exact amenities are subject to confirmation at time of reservation.

5. STARS Privileges Rate Plan must be booked to guarantee the delivery of added value amenities.

6. Amenities will not be extended on any other rate plan, prepaid rates and package rates.

7. STARS Privileges rate plan is primarily for leisure travel; however, rates may be booked for corporate/business travel if the Client does not have a negotiated rate with the hotel.

8. Any modification to a reservation is subject to the hotel's availability at the time the modification is requested and may change the rate and/or require payment of cancellation fees.

9. Not applicable to groups consisting of more than 9 rooms or 14 persons and cannot to be combined with other offers or promotions.

10. Privileges include:
    1. Complimentary travel benefits, best available rates, USD100 hotel credit per room per stay, complimentary in-room standard internet access, daily buffet breakfast for 2, personalised welcome amenity, in-person welcome and VIP status;
    2. Complimentary travel benefits, ad hoc hotel promotions with free nights, USD100 hotel credit per room per stay, complimentary in-room standard internet access, daily buffet breakfast for 2, personalised welcome amenity, in-person welcome and VIP status;
    3. Promotional rates such as no cancellation rates.

11. No cancellation or amendments within 24 hours of check-in.

12. For privileges under Clause 10, Credit Cards will be charged upon confirmation unless otherwise advised by the concierge. The concierge will advise the Client over the phone on payment terms based on the Client’s selection (e.g. no-cancellation rates charged on booking or promotional/seasonal rates charged upon check-out at hotel).

13. Clients are allowed to select 1 Privilege per booking.

14. All incidentals shall be paid by the Clients upon check-out.

Medical Travel Facilitation

1. Medical Travel Facilitation is managed by a third party service provider (“Medical Service Provider”).

2. The Medical Service Provider itself does not provide any medical services and is only responsible for facilitating the medical consultations (“Services”) with medical professionals/institutions/specialists (“Medical Specialists”). Clients shall have the sole right to choose from the options given by the Medical Service Provider as per their requirements. It shall be agreed and acknowledged that any decision or selection made by the Client in relation to the medical options/solutions or recommendation of the Medical Specialists (“Recommendation”) shall be based on the Client’s sole judgment. In this regard, Clients shall at their own cost and expense, verify and check the credentials and reliability of the Recommendation and the Medical Service Provider shall not have any liability in this regard.

3. The Medical Service Provider endeavours to ensure that they provide prompt and timely Services, but each Medical Specialist is an individual professional or a professional institute and operates according to his/her/its own methods of operation. The Medical Service Provider and DBSI are not responsible for disruptions in Service, any actions of any Medical Specialist, and any other action or occurrence related to the provision of the Services. The Medical Service Provider and DBSI shall not be liable for any cancellation or delay of the appointment/consultation/interview with the Medical Specialist(s) and any consequences or events that may arise pursuant to scheduling of such appointment/consultation/interview with the Medical Specialist(s).

4. The Medical Service Provider and DBSI are not responsible, directly or indirectly, for any medical decision that Clients may take in pursuance to any Recommendation made by the Medical Service Provider or its associate medical specialists or medical options/solutions offered by the Medical Service Provider. The Medical Service Provider is neither an emergency care provider nor a substitute for emergency or urgent care.

5. The Medical Service Provider and DBSI shall not be liable for any medical negligence that may result due to any Recommendation of the Medical Service Provider or its associate medical specialists, either for therapeutic, rehabilitative or conventional treatment. The Medical Service Provider and DBSI shall not be liable for any medical complications or other consequences that may be faced by Clients on account of any medical procedure that Clients may select and undergo. It shall be explicitly acknowledged and agreed that Clients shall not make any claim against the Medical Service Provider or DBSI in relation to any consequences that may arise from any medical treatment and/or advise and/or second opinion and/or resulting from medical negligence by the Medical Specialist(s) that the Medical Service Provider may recommend.

6. It shall be acknowledged and agreed that the Medical Service Provider’s maximum liability relating to Services rendered (regardless of form of action, whether in contract, negligence or otherwise) shall in no event exceed the membership fees paid to the Medical Service Provider for the portion of Services giving rise to liability. Clients shall acknowledge and agree that in no event shall the Medical Service Provider or DBSI be liable for consequential, special, incidental or punitive loss, damage or expense even if they have been advised of their possible existence.

7. For providing the Services, the Medical Service Provider shall from time to time have arrangements/tie-ups with a network of ancillary medical service providers, whose services may be available to the Client, at his/her option at his/her sole cost and expense. The Client acknowledge and agree not to make any claim against the Medical Service Provider or DBSI in relation to any deficiency or defect in the services provided by such ancillary medical service providers.

8. The Medical Service Provider and DBSI shall not be liable for its failure to perform under these terms as a result of occurrence of any force majeure events like acts of God, fire, wars, sabotage, civil unrest, labour unrest, action of statutory authorities or local or central governments, change in laws, rules and regulations, affecting the performance of the Medical Service Provider.

9. The Medical Service Provider shall have the right to assign these terms without the Client’s prior written consent.

Raffles Medical Group Services

China

Family Medicine Services

• GP consultation from RMB 792^#
• Standard specialist consultation from RMB 1,080^#
• Dental (GP) consultation / oral examination from RMB 270

Standard Health Screening (Beijing and Shanghai)

• GP & SP services are available at Raffles Medical clinics in Shanghai, Beijing, Dalian, Shenzhen, Tianjin, and Nanjing.
• Fast track channel for appointment booking.
• Interpreters or Mandarin-speaking doctor are available at the clinic.

Refer here for details.

Chongqing Hospital Services

• Consultant consultation from RMB 1,000
• Specialist consultation from RMB 800
• Attending physician consultation from RMB 300
• Fast track channel for appointment booking
• Interpreters or Mandarin-speaking doctor are available at the hospital

Refer here for details or email: [email protected].

Hong Kong

Family Medicine Services

• GP consultation from HK$ 342^#
• Standard specialist consultation from HK$ 750^#
• Fast track channel for health screening in Raffles Medical Central, Tsim Sha Tsui and Hong Kong International Airport.
• Interpreters or Mandarin-speaking doctor are available at the clinic.

Refer here for details and email at [email protected].

Vietnam

Family Medicine Services

• GP consultation from VND 1,808,100^#
• Standard specialist consultation from VND 3,107,000^#
• Fast track channel for health screening in Raffles Medical Ho Chi Minh City, Hanoi, Vung Tau and Phnom Penh.
• Interpreters or Mandarin-speaking doctor are available at the clinic.

Refer here for details.

General Terms and Conditions

• ^#Consultation rates vary for different clinics, subject to the different locations.
• Consultation rates do not include medication, additional treatment / services, laboratory or diagnostic investigations.
• Not applicable to corporate programmes, customised packages, laboratory works, oral hygiene products, medication, specialist dental services and other services conducted by an external vendors (such as imaging services).
• Listed terms and prices are subject to changes without prior notice.