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Customer Transaction Dispute
As a form of commitment in providing comfort and security, PT Bank DBS Indonesia (the “Bank”) provides convenience to customers in submitting complaints regarding transaction dispute through digibank by DBS Application.
If you wish to report a transaction dispute, the following is the mechanism for submitting through digibank by DBS Application:
- Open digibank by DBS App and select “menu lainnya”. In “bantuan” section, select “sanggahan transaksi”.
- Select and enter the required information such as Type of Transaction, Date of Transaction Occurring to Account/Card Number Involved.
- If all the information is filled in, press “lanjut”.
- In this section, provide more information about what happened. For example: the location of the incident, the conditions that caused it to happen, etc. Then, press Send.
Your report has been received and will be processed and followed up within 5-10 working days. We will send a confirmation and report number to your email address that registered in digibank.
We will send an email to download the Transaction dispute Form or you can download Affidavit Form Kartu Kredit / Affidavit Form Kartu Debit . Once completed, send the form along with proof of transaction and ID card to email@example.com.
Insert your username and password digibank by DBS Application
Choose icon ‘Lainnya’
Then choose ‘Sanggahan Transaksi’
Select and enter the required information, such as Type of Transaction, Date of Transaction Occurring to Account/Card Number Involved.
Click ‘Lanjut’, if all the information has been filled
Then provide more information about what happened. For example: the location of the incident, the conditions that caused it to happen, etc. Then, click ‘Kirim'
Your transaction disclaimer report has been received. Next, you will receive a confirmation and a report number to the email registered with digibank.